Wallet.ng is a fintech startup that allows people and companies to send, receive, and make payments, using their phone numbers. The company's infrastructure also provides plugins and libraries for merchants to accept payments online with just a URL. Wallet.ng users can pay directly into bank accounts and Pay Utility Bills in Nigeria.

Wallets

As a customer service representative, you’ll be resolving customer complaints via phone, email, live-chat or social media. You will use phone, email or SMS to reach out to customers and verify account information. You will be the face of the business, you will greet customers warmly and ascertain problem or reason for contacting us.

You'll act as the company gatekeeper, you will suggest solutions when a product malfunctions, handle failed transactions and attempt to persuade customer to reconsider retrying failed transactions. You will work with a customer service manager to ensure customer service is being delivered.

You'll compile reports on overall customer satisfaction, read from scripts and handle changes in policies or renewals. You will work collaboratively with other colleagues to ensure that customer issues/bugs are resolved urgently and permanently.

You’ll be joining a team of highly motivated individuals  where everyone (including you) continues to learn about serving customers with empathy and care. We are very supportive, we step in when problems arise and give feedback quickly on how to help each other grow. We are obsessed with lots of things - excellent customer experience, quick dispute resolution, a friendly work atmosphere and creating beautiful products.