Job description
As part of this role you’ll be expected to:
- Analyze business problems working with a wide group of stakeholders including external business partners
- Present your insights and suggesting possible solutions
- Define and validate business requirements
- Work closely with our partners as we explore how to create new propositions with them under the guidance of the Product Manager / Director
- Creating new processes (with supporting metrics) to each new service
- Writing process documents and get sign off from our stakeholder group
- Analyzing API specifications with our partners and build solution designs
- Understanding our regulatory constraints working with our compliance team. Clearly including these constraints with your requirements and solution designs
- Work closely with our Product Management team in SZ to share your insights and collaborate to build new products
- Facilitating meetings and workshops
- Acquiring knowledge of PalmPay services and our competitors
- Evaluating Key Performance Indicators
- Support with testing and training, if required
Requirements
You may be a good fit if you are:
- Analytical and thoughtful with a high level of attention to detail
- Structured in your working approach
- Able to break problems down into individual questions
- A collaborative teammate, happy to share knowledge and learn from others while working through complex problems
- A relevant Bachelor's degree
- Not less than three (3) years relevant experience in a business analyst role
- Experience in the financial services industry
- Excellent documentation skills and communication skills
- Attention to detail, good organizational and time management
- Partner engagement and process development
Practically, we would expect you to have:
Ideally, you might also have had some previous experience of:
- Partner engagement and process development