Business Analyst

Job description

As part of this role you’ll be expected to:

  • Analyze business problems working with a wide group of stakeholders including external business partners
  • Present your insights and suggesting possible solutions
  • Define and validate business requirements
  • Work closely with our partners as we explore how to create new propositions with them under the guidance of the Product Manager / Director
  • Creating new processes (with supporting metrics) to each new service
  • Writing process documents and get sign off from our stakeholder group
  • Analyzing API specifications with our partners and build solution designs
  • Understanding our regulatory constraints working with our compliance team. Clearly including these constraints with your requirements and solution designs
  • Work closely with our Product Management team in SZ to share your insights and collaborate to build new products
  • Facilitating meetings and workshops
  • Acquiring knowledge of PalmPay services and our competitors
  • Evaluating Key Performance Indicators
  • Support with testing and training, if required


You may be a good fit if you are:

  • Analytical and thoughtful with a high level of attention to detail
  • Structured in your working approach
  • Able to break problems down into individual questions
  • A collaborative teammate, happy to share knowledge and learn from others while working through complex problems
  • A relevant Bachelor's degree
  • Not less than three (3) years relevant experience in a business analyst role
  • Experience in the financial services industry
  • Excellent documentation skills and communication skills
  • Attention to detail, good organizational and time management
  • Partner engagement and process development

Practically, we would expect you to have:

Ideally, you might also have had some previous experience of:

  • Partner engagement and process development
Africa’s leading payment platform. Our mission is to help 100m+ Africans advance their lives through access to relevant, reliable and affordable financial services within the next 3 years. PalmPay is live in Nigeria and Ghana and will launch in other markets soon. We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.