Cloud Support Officer
Responsibilities
- Work with the Cloud Implementation, Cloud operations and Cloud Solutions teams to deliver customer projects.
- Respond to implementation requests with Work breakdown schedules (WBS) or implementation plan
- Implement on-Premise (Microsoft Private cloud with Windows Azure pack and Azure Stack), cloud (AWS, Azure) and hybrid solutions.
- Implement BCDR solutions
- Implement Windows server solutions
- Prepare Documentations and reports for implemented projects
- Provide support to the Operations team on escalations
- Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
- Identify, recommend and implement potential improvements to service efficiency.
- Ensure quality, up-to-date documentation exists for all service arrangements
Qualifications, Skills & Competencies
- Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
- Experience with Microsoft public, hybrid and private cloud
- Technical Expertise in cloud service delivery models including infrastructure as a service, platform as a service and software-as-a-service; automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling.
- Experience working with Windows/Linux operating systems
- Strong Cloud experience skills (AWS or Azure)
- Powershell scripting experience will be an added advantage
- Networking experience will be an added advantage.
- Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
- Excellent customer engagement skills
- Excellent oral and written communication skills
- Ability to follow through project phases or life cycle, following Project implementation guidelines to achieve effectiveness in project delivery
- Good understanding of networking in a cloud-based environment
- Problem solving skills
- Prioritizing skills
- Troubleshooting skills
Demands of the Job
- Ability to take ownership
- High level of initiative and creativity in discharging assigned tasks.
- Ability to work under pressure
- Ability and willingness to work long hours and meet tight deadlines when required.
MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers.
MainOne continues to invest significantly in bringing the benefits of digital transformation across West Africa. With the influx of private capital coupled with a huge working population, the continent is increasingly empowered to drive growth and development.
With our subsea cable, growing metropolitan infrastructure and data centre ecosystem, MainOne is uniquely positioned to catapult the region. Our world class submarine cable system running down the coast of West Africa, state of the art IP NGN network, growing regional and metro terrestrial fiber optic networks, and data center facilities enable broadband services for businesses needing online connectivity solutions in West Africa.
MainOne has grown to become the leading provider of Wholesale and Enterprise connectivity and data center services across the West African region and the company partners with major global technology companies to deliver services to its customers. The company continues to grow its footprint with major network interconnection facilities, extensive terrestrial fiber build out, regional Points of presence, and delivery of services into 10 countries in West Africa.