Depot Fulfillment Officer

The purpose of this job is to champion delivery excellence through adherence to operating procedures, superior team and facilities management at depot level. To be successful in this job you must be process driven, a team player, detail-oriented, self-motivated and a problem solver.


  • Deliveries Scheduling: Tactically planning deliveries across all routes in the assigned depot and ensuring strict adherence to the standard operating procedures.
  • Inventory Management: Monitoring stock levels to ensure that at all times, optimum levels are maintained at the assigned depot.
  • Stock Reconciliation: Organized physical stock verification in the depot at the stipulated time periods to ensure that inventory records corresponded with the physical items.
  • Team Management: Frequently apprising team members performance against the set key performance indicators, enforcement of ways of working & real time follow through on deliveries.
  • Assets Management: Ensuring that facilities and assets such as vehicles and crates at the depots are maintained as per set standards and available for inspection where need be.
  • Reports Preparation: Preparation of daily, weekly & monthly reports as guided by the line manager.
  • Delivery Excellence: Ensuring quality customer service in delivery of customer promise.


  • 2 + years’ experience in dispatch management in general trade or the FMCG industry
  • Bachelors degree in Business management or related field from a university recognized by the Commission for University Education (CUE),
  • Valid certificate of good conduct 
  • Experience managing or supervising a team 
Twiga is on our way to being Africa’s largest grocer. We’re using a mobile-based, cashless, business-to-business (B2B) supply platform to access distribution into the millions of small and medium size vendors in African urban markets. This allows us to drastically lower their daily costs of goods by exploiting latent value in broken, informal, value-chains and wholesale providers. Nairobi alone has at least 18,000 small and medium size vendors buying $55 a day in stock, our goal is to be their single source of supply. In the coming years will be expanding our platform to five African markets.