iKhokha is seeking an Inbound Sales Specialist to join our high performance inbound sales team. If you work well under pressure, have a self motivated attitude and able to convert your leads into sales then we're keen to chat to you!
So what will you do?
You will contribute to generating sales for iKhokha and growing our merchant base. You will be responsible for closing sales and enhancing our customer experience.
Completed Matric/Grade 12.
Minimum of 2 - 3 years tele-sales, or direct sales experience.
1 - 2 years call centre experience with a focus on outbound sales.
Proven track record consistently delivering on sales targets.
Experience in using a CRM tool. Previous exposure to Hubspot will be advantageous.
Must be computer literate and proficient on Outlook, Word, Excel, PowerPoint MS Office packages.
Excellent selling skills & networking skills.
Excellent communication skills, both verbal and written.
Must be fluent in English and preferably one other South African language.
FICA training/experience is advantageous.
So what will you be responsible for?
Make cold sales calls from databases and/or lists/referrals.
Sales calls from warm leads from various marketing channels and activities.
Converting merchants within the sales funnel.
Post-sale call and email follow ups.
Promotional or new product upsell/cross sell/service calls.
Complete daily, weekly, monthly reporting and feedback loops as required by your line manager.
Provide proactive feedback regarding suggested changes or improvements to scripting, sales or service procedures that could improve the business.
Sign-up merchants and assist them with FICA documentation required.
Cold canvasing in line with monthly goals and target customer audience.
Facilitate warmed leads with sign up process and documentation.
Uphold company standards and values at all times when representing the brand.
Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analysis.
Monitor competition in the marketplace and share any relevant insights.
Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management.
Maintain professional and technical knowledge through ongoing self and shared learning.
Monitor and evaluate success and failure of conversion rates from the previous week and identify solutions to failed conversions.