IT Support Officer (Pulse Platform)

Role brief

BBOXX Pulse software stack is a comprehensive management platform that enables the growth of next generation, global utility businesses (NGUs) in developing countries by managing scale as customers, products and employees are dispersed across remote locations. Unlike other pay-as-you-go platforms, Pulse is a fully integrated solution with IoT, ERP and CRM systems covering the management of devices, customers and back-office functions. Pulse also enables the collection and analysis of data with over one billion data points obtained every day from remotely connected devices in a dozen of our markets in Africa and Asia.

About the role

Dealing with a range of customers around the world to help them resolve IT related issues.Developing processes, tools and documentation to improve the customer experience.Troubleshooting issues and working with the development team in London to resolve these.Identifying emerging trends of technical issues and managing the mitigation of thesePrioritise and categorise issues efficiently according to its severity level.Responding to all incoming issues within company SLAs always keeping them up-to-dateSupporting BBOXX software platforms

About you

Understanding of software systems including Microsoft and Active Directory
Technical communication skills and great customer service
Basic software development skills for automating common support requests or processes
Ability to work independently and be able to use own initiative in problem solving
Experience working with a helpdesk or ticketing system
Fluent in French (both written and speaking)
[Bonus] Experience working with global teams
[Bonus] Experience working with ERP systems
[Bonus] Experience working with Linux systems
[Bonus] Experience working in hardware and networking support