Marketplace Specialist (E&R)

Ready to change the world? We’re reinventing freight and logistics at Trella. We’re a YC-backed technology company and we're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to be a part of the journey!
About the Role:
At Trella, we are always seeking to innovate and deliver best-in-class service for shippers and carrier partners. Becoming the freight platform of choice is a company mission and goal. Your role is to build and deliver the best possible experience for carriers. You will monitor trends in performance and churn data and develop projects to grow and retain our carrier base. Your role will require cross-functional communication to solve challenging problems and look ahead to avoid and mitigate potential issues.Therole includes anything related to carriers’ engagement with the app such as the user experience of the marketplace, trip cycle and in-app tools, while closely monitoring the behaviour of carriers and partners through sessions analysis, feedback sessions and roundtables. You will be collaborating with team members and other departments on projects that tackle the challenges we face.

What You’ll Do:

• Monitor and analyze carrier retention and performance trends.
• Implement new and existing initiatives to incentivize and improve carrier performance.
• Develop rating systems between all parties for marketplace transparency and quality of our services to both shippers and carriers.
• Coordinate with stakeholders across multiple teams to achieve retention and performance targets.
• Communicate with carriers on a regular basis to get feedback and troubleshoot common issues.
• Create processes and tools to develop in-app features that will increase carriers’ engagement with the app.
• Create thorough project plans for each problem and adopt monitoring & control measures throughout execution. You will determine goals and metrics to measure the projects’ success.
• Stakeholder management of all projects to see things through, aiming to boost carrier engagement, app adoption and carrier efficiency.

Requisites / Prerequisites:

• Education: Bachelor’s Degree
• Work Experience : 0-3 years

Nice to Have(s) :

• Relevant experience in data analytics and/or project management, program management or operations management. 
• Relevant experience in managing challenging situations with effective prioritization and rapid response.
• Analytical mindset and experience in defining and solving complex issues.
• Relevant experience building and scaling large-scale strategic and cross-functional programs from the ground-up.
• Strong ownership, a bias for action, and willingness to roll-up your sleeves.
• Relevant experience working in a developing country.
• Analytical skills -experience with  SQL and spreadsheet tools
• Organizational skills.

Trella aims to structure and regulate the freight industry with a goal of improving efficiency and reducing waste throughout the entire supply chain. This can only be achieved through building technology to create an interconnected network of carriers and shippers. Through this technology, Trella will improve shipping routes, increase truck utilization and efficiently batch shipments. This will effectively reduce costs throughout the entire supply chain, improving carrier and shipper economics and ensure both ends of the marketplace profitably grow their businesses - creating unprecedented economic opportunities in the logistics space - while reducing environmental waste.