Operations Director

About the role:

 You will be the mission critical leader in the country, working closely with the GM to strategize, plan, and guarantee operations and supply in all business verticals in Egypt.

 You will leverage deep analytical insights to deliver high impact results and be the person in charge of all operations KPIs and operations and supply budgets.

 You will be leading operations projects from A to Z while you’ll be executing some of the tasks and delegating the others to your relevant team members

 Analytics and data drive everything we do: transportation, strategy, decisions and people. We have two networks we are trying to build: Customers and Captains (drivers). Your focus will be on both sides while safeguarding the operations, you’ll be focusing on both captain and customer experience.

 In Careem world, you will be responsible for the operations, supply of captains in Egypt. You will focus on building the largest fleet, getting the most out of it and ensuring the quality of the user experience.

 Your world will be incredibly diverse: you will design innovative processes to onboard Captains, manage utilization, proactively manage product team discussions; feeding tech team with customer and captain feedback, ensure Captain satisfaction and lead from the front on this exciting growth journey building the fastest growing company in the region

About you:

 Passion for Analytics: Must be strategic and analytical - we are looking for colleagues who are able to give strategic direction to the operations team based on company and country priorities and goals while making sense of data, being very analytical

 Hunger to get things done: Super strong project management skills, with a focus on proactively finding practical solutions to problems

 Leader: Strong leader who can mentor and coach his/her team

 Strong Work Ethic: Careemers work incredibly hard and we love doing it.

 People Skills: need to be able to build and maintain relationships with a diverse group of people. Selling ideas and beliefs is what will make you successful.

 Entrepreneurship: have entrepreneurial spirit - we are looking for colleagues who won’t mind rolling up the sleeves and getting things done to their team while leading in the front and being an example to the team

 Experience: At least 10 years of experience in operations (senior management) and can manage budget while being performance and KPI’s driven

 Background FMCG / Telecommunication / Logistic (it is a plus)

Careem is the internet platform for the greater Middle East region. A pioneer of the region's ride-hailing economy, Careem is expanding services across its platform to become the region's everyday Super App. Careem's mission is to simplify and improve the lives of people and build an awesome organisation that inspires. Established in July 2012, Careem operates in over 100 cities across 13 countries and has created more than one million employment opportunities in the region. Careem became a wholly owned subsidiary of Uber Technologies, Inc. in January 2020.