Operations Executive

We’re on the hunt for a hard working, detail-oriented and driven Operations Executive looking to take their career to the next level as an important part of the team in a high growth startup. As a service business, Operations is at the core of what we do. At Zeelo, we are forging a new way of delivering shared transportation and this is a fantastic opportunity to be part of a small team and be exposed to the functions of a fast growing and exciting startup.

Your main responsibilities will be:

  • Support the Operations manager to arrange and execute all Zeelo services at the highest level
  • Taking ownership of the creation and maintenance of all journeys in our backend system, ensuring that all journeys are built on time and according to plan
  • Working closely with operators to ensure vehicle and driver allocations are provided timeously and are handed over to live operations team accordingly
  • Support the live operations team by providing proposition briefs and regular updates to ensure they are well equipped to manage all live journeys and deliver customer satisfaction excellence
  • Assist the operations manager with meeting all operations KPIs, particularly with regards to Driver App usage
  • Support with the booking and management of supply for new and existing propositions and private hire demands
  • Picking up any day-to-day operational work by taking initiative to ensure the work gets done efficiently and effectively

You should have/be:

  • Minimum 2 years experience in an Operational role or similar
  • A university degree or similar form of tertiary education
  • Proactive nature - an ability to take initiative and ‘get the job done’
  • Strong organizational and time-management abilities, plus a keen eye for detail
  • Confidence when dealing with external operators, as well as, communicating well with the rest of the team
  • Strong verbal and written communication skills in English

We’d like it if you:

  • Have experience in the transportation industry
  • Enjoy working in a fast paced, agile environment
  • Have worked on a team split across borders
  • Have worked in a startup or worked on your own projects/businesses
  • Send us projects that you feel proud of along with your CV, even if it isn’t work related
Zeelo is a bus-sharing company, providing transportation services for commuting, school runs and events; bookable via a mobile app. We use data and technology to design convenient bus routes in areas of high private car usage (we call them public transport deserts) that convince people to swap their car for a Zeelo bus; working in partnership with local bus and coach operators.