Project Manager
The Global Design & Implementation Team at Viamo works closely with clients and Viamo's Country Managers to deliver world-class & socially impactful projects across Anglophone Africa countries. This role will deliver value to our clients and end-users through use of the Viamo product suite on IVR, SMS, android application channels and lead implementation of the following products:
- Mobile surveys (random digit dialing, known number sampling)
- Outbound messaging campaigns
- Inbound hotlines
- Surveillance systems
- Social media chatbots
- Remote training & job aids
*** D&I PMs largely manage client project implementation cycle and product implementation remotely with some occasional requests to travel and deliver content development workshops which are dependent on project and client needs in the country of implementation.
Key Responsibilities
- Lead project implementation cycle: project initiation, content design and optimization, product best practice implementation, results delivery, project closeout and client and various stakeholder communication and management
- Viamo platform mastery: configurations, route setups and content building
- Advise and recommend clients to apply best practices to optimize mobile content by Viamo product and oversee overall project implementation
- Monitor mobile engagement projects and find the best ways to achieve maximum number of unique listeners
- Deliver insights for our clients by analyzing data and creating reports primarily using Excel but knowledge of any other software for data analytics and visualization (Tableau, Power BI, Google Data Studio, STATA etc) is a bonus!
- Propose to run A/B tests to find the best way to achieve maximum user engagement and meet the client goals as well as suggest new platform feature developments if needed.
Team and Reporting Structure
- Reports to the Regional Manager for East and Southern Africa
Profile
Required
- Proven project management skills with at least 3 years + of experience in multi-stakeholder management in social enterprise, tech, INGO, mobile network operator. Ability to manage competing priorities at numerous projects at the same time.
- Advanced Excel skills and experience with large data sets and data analysis and visualization.
- Communications with internal and external stakeholders: needs assessment and project design scoping and results delivery within the agreed timeliness.
- Technically proficient with software programs and applications for data collection, and the desire to constantly learn and self troubleshoot when encountering challenges.
Desirable
- Certification: CAPM, PMP, PRINCE2
- Software knowledge for data analytics and visualization (Tableau, Power BI, Google Data Studio, STATA)
- Basic SQL skills
- Experience living and working in East/Southern Africa
- Experience implementing USG-funded projects, DfID, EU funded projects
Viamo, originally known as VOTO Mobile, was started in 2012 by a handful of Ghanaian and Canadian engineers in Kumasi on the campus of KNUST (Kwame Nkrumah University of Science and Technology). The founders noticed that there had been a huge increase in mobile phone usage, but that very few organisations were using this communication channel to reach their end-users. So they decided to first create an SMS channel to spread information to end-users, but soon found that did not effectively reach or engage rural populations, especially rural women. They decided to add a voice (IVR, Interactive Voice Response) channel, which proved much more effective. Since then we have greatly expanded our products, reach and impact. In 2017 we significantly expanded our management team and re-branded under Viamo, with the same goal of improving lives via mobile by reaching the most isolated populations and providing them with information to make informed decisions for a healthy, prosperous life.
Mission:
Viamo connects individuals and organizations using digital technology to make better decisions.
Vision:
We envision a world where all people have access to the information they need to make decisions for healthy, prosperous lives, and have meaningful relationships with governments, civil society, and businesses.