Senior Site Reliability Engineer

This role reports to the Director of Engineering and is an integral part of our aggressive strategy for evolving mSurvey’s current computing infrastructure. As a Senior Site Reliability Engineer, you will solve problems of global scale distributed systems that must evolve with a focus on scale, efficiency, reliability and availability using your creative abilities.


  • Component and framework designs supporting the virtualization and orchestration of mSurvey computing infrastructure, from conception and design through testing, deployment and operation
  • Working on projects that make our network more efficient while sustaining service and component stability, performance and security
  • Working with our development and system QA teams to develop regression tests and operational monitoring covering new software changes
  • Troubleshooting, investigating, and remediate service outages and issues. Act as a mentor and escalation point for junior members of the team
  • Leading incident response teams as necessary to mitigate and deal with adverse events affecting our infrastructure
  • Work closely with relevant teams to support application deployments, migration designs and critical network rollouts
  • Understanding, engineering, and maintaining the design dependencies and integrity within client environments and service level expectations
  • Performance, capacity management, licensing, patching and working to maintain these within defined standards for specific clients/assets for applications installed with client environments
  • Administer all production, development, test, and training server environments as well as backup and disaster recovery systems
  • Work with IT and Security to ensure all servers and endpoints comply with relevant guidelines and regulations
  • Creating the appropriate documentation for our systems, including architecture and network diagrams and support procedures
Ajua is an exciting, young, disruptive tech company led by a visionary leadership team with decades of combined international and diverse experience in mobile telecommunications and technology. Launched in 2012, we are revolutionizing how businesses interact with their customers by providing them with unprecedented access to real-time, direct feedback at their fingertips. Built out of a passion to simplify access to high-quality data, Ajua brings hidden and offline voices into the global conversation. Ajua is headquartered in Nairobi, Kenya with an office in San Francisco (USA). We power conversations across Africa, Asia. Latin America and the Caribbean.