ClearSpace Labs is a Global Internet of Things ( IoT) Start up company focused on helping the world utilize its resources better. 

All Across the world governments, businesses and individuals are seeking ways to manage and optimize their resources. Ever since we started up in 2015, we have optimistically taken up the responsibility to create actionable tech solutions that are focused on solving problems and enhancing efficiency wherever they are deployed. 

We're on a mission to build a future where anyone and any company in world can get access to easy and affordable healthcare services. To kick off, we're building the state of the art suite of applications to enable healthcare providers, corporate and patients engage in meaningful, effective and cost efficient ways. Our product is growing rapidly and we need to ramp up our capacity in order to meet the needs of our customers. We're looking for an analytical, empathetic and data-savvy engineer to join our customer success team. Your mission, should you be chosen, is to build relationships with new and existing customers by project managing their on-boarding to the product, providing best practices, preemptive technical and customer support, user training on the application. You'll partner with and our head of customer success and Serenity's product engineers to advance customer satisfaction and optimize our platform's efficiency.

At Serenity, our promise to our clients and customers is that provide an amazing software experience that will:

Customer success is an essential part of making this a promise kept. As a member of the customer success team, you help our customer WIN...because at Serenity we believe that we can only win when our customers succeed. As a customer success engineer, your primary responsibility will be to provide technical support to Serenity's users, integrate state of the art customer support tools/experiences into our platforms, and integrate analytic tools to help our team evaluate and understand user behavior on Serenity. You'll have the opportunity to interact with key stakeholders of our business and contribute to the growth and trajectory of our platform. Our product is in its early stages but growing rapidly - and so you'll have the opportunity advance a promising customer success career in today's data-driven landscape.

As a customer success engineer, you will work with literally every team at Serenity. Our Customer Success team serves an important link between Serenity's teams to ensure that all parts of the company are working in sync to provide the best possible experience for our patients, healthcare providers and corporates. You'll have visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.

You'll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career. Come and join us as we make healthcare much better for Africa and beyond.

Ideally, we would prefer a candidate who lives in Ghana or has Ghanaian residency. However, this role is also open to candidates outside of Ghana, with a preference for candidates who have a strong understanding and first hand experience of the business cultures of Ghana (Anglophone West Africa/East Africa is a plus). This is a remote role (the entire company is working remotely during the pandemic) and successful candidates should be located within the GMT -2 to GMT +2 timezones.

Technical customer support (60% of essential time function)

Product Development and Quality Assurance (30% of essential time function)

Providing feedback to product &amp; development group of customer requests for feature and product development. Participate in Quality Assurance testing for new application releases and data import projects.

Administration (10% of essential time function)

Upon hiring, we will put you on a 3 months probation period to evaluate you and your work. Once that is over, benefits roll out immediate. We offer the following and are happy to discuss any other benefit you may require:

Customer success engineer (technical support)

Lipa Later is a risk free, point of sale credit option that allows retailers to sell goods and services to consumers with repayments made in affordable monthly instalments.

It is the leading third party instalment plan for retailers in East Africa currently operating in Kenya and Rwanda.

Our product offering allows for both online and offline integration with retailers and both online and offline sales platforms for consumers.

Lipa Later is a risk-free, point of sale credit option that allows retailers to sell goods and services in affordable monthly installments. Our mission is to be a financial partner that makes living more affordable, thereby enabling people to achieve their dreams.

To do this, we make use of financial inclusion and data-driven retail networks to increase the purchasing power of the 1-billion+ African consumers. The company is growing quickly, and as such, we are looking to recruit and onboard a team of industry leaders with the ambition and capacity to shape a bright future for the continent and determine the next frontiers of the retail and consumer market in Africa. This position is based in Nairobi, Kenya.

Success at Lipa Later means making life more affordable for our clients. Through joining our team, you will not only contribute towards the development of innovative products, but also play a crucial role in helping businesses, and individuals acquire the crucial items necessary to achieve their goals.

Our proprietary algorithmic credit scoring is on course to have a huge impact on consumer credit markets by improving the accuracy of creditworthiness assessment, thereby increasing the accessibility of credit from mainstream lenders. As we are looking to approve an even larger volume of applications, we apply different machine learning techniques such as Default prediction, confusion matrix, and behavioral scoring.

By joining our organization, you will have the opportunity to collaborate with, and learn from a diverse team of talented professionals.

Reporting to the Head of Customer Service, the CS agent will be part of Lipa Later Customer Service Team and will be responsible for all interactions with our customers. He/she is to ensure all of the questions, requests, and issues of the&nbsp;customers&nbsp;are answered and solved in a professional way with customer centricity as our main driving force.

Customer Service Agent

Cepheid is an American molecular diagnostics company. Its systems automate traditional nucleic acid tests. The tests can be used to identify and analyze pathogens and genetic disorders. Cepheid sells clinical tests for healthcare-associated infections, infectious diseases, sexual health, oncology and genetics.

The&nbsp;Technical Support Specialist is responsible for providing advanced product support to customers requiring assistance with assays sold and distributed by Cepheid. As a member of the Tier 2 Technical Support Team, you provide product support to internal and external customers via phone, email and web serving as the technical expert in Cepheid’s Customer&nbsp;Care experience.&nbsp;

ESSENTIAL JOB RESPONSIBILITIES:&nbsp;

TRAINING&nbsp;RESPONSIBILITIES:&nbsp;(REQUIRED)&nbsp;

Knowledge and skills:&nbsp;&nbsp;&nbsp;

Thrives in a dynamic and fast-paced environment&nbsp;

Other:&nbsp;&nbsp;&nbsp;

Customer Support jobs in Kenya

Customer Support
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