Analyst: Collections and Recoveries





To optimize overall business profitability through analytics and sound business rationale. Effectively manage credit exposure and identify opportunities to improve collection performance using best practice processes.


Strategy implementation, tracking and analysis:

  • Analyse the performance to gain insight
  • Document, recommend and present results/findings
  • Prove the business effectiveness and/or efficiency of analytically-driven implementations
  • Recommend and implement appropriate champion / challenger strategies to continually “test and learn” to improve portfolio profitability

MI production:

  • Timeous and accurate production of MI reports to track performance and explanation of variance to business forecasts
  • Make appropriate recommendations to address unfavourable variances

Stakeholder management:

  • Align Risk Ops implementations to resourcing requirements to ensure they are on-time, within budget and to the required standards.                 

Quality and Governance Standards:

  • Ensure that analytics are performed to the required standards.
  • Ensure awareness, adherence and compliance to the Retail Credit Policy and other related policies and procedures.


  • Passionate about data analytics and how this contributes to the business.
  • Proven ability to effectively communicate analytical insights and improvement recommendations.
  • Proven ability to work as a team player to ensure effective delivery of reporting, tasks, projects and any other related deliverables.
  • High level of PC literacy, ideally with the experience in the use of SAS and/SQL.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint etc.), ideally using macros.
  • Ability to reason and package ideas and results in a logically ordered, understandable and practical way to both technical and non-technical audiences.
  • Exceptional time management skills to be able to complete tasks effectively to deadlines and manage multiple tasks.
  • Good communication skills, both written and verbal (including being able to run workgroups/meetings and minute-taking.)


  • Analysing
  • Deciding and initiating action
  • Relating and networking
  • Persuading and influencing
  • Applying expertise and technology
  • Planning and organising
  • Adapting and responding to change
  • Entrepreneurial and commercial thinking


  • University degree in Business, Mathematics, Statistics, Economics, Risk Management or equivalent. 


  • Preferably 1-3 years analytical experience, performing data analysis utilizing a standard statistical package such as SAS or SQL on a consumer portfolio (loans, credit cards, store cards, etc.) in either growth or collections strategies
  • Strategy implementation and monitoring
  • Experience in data manipulation and application of statistical methodology.
At Woolworths, QUALITY is our DNA, it’s our philosophy, it’s how we’re wired. It’s what we do, and how we do it, since 1931. It’s our passion, our obsession and the promise we make to our customers and to each other. We are a business led by our values, with every customer we serve, every product we sell, every decision we make, bringing quality to life. Our values inform and underpin the way we do business. From values based leadership to passionate brand advocacy, we seek to embed our values across all dimensions of our business. At Woolies we offer a unique blend of food, fashion, beauty, homeware and financial services with the vision to be a leading fashion retailer in the Southern Hemisphere. We employ over 31 000 people in South Africa and over 43 000 people across the Group in South Africa, Africa and Australasia to transform this vision into reality. Doing business responsibly, in the most transparent and ethical way, sits at the heart of the Woolworths business. Sustainability is one of our values as well as a strategic imperative. We rely on our employees to be the creative and innovative hub of our business through the integration of sustainability initiatives into everything we do. Through the collective efforts, commitment and support of our people, suppliers and customers we continue to make great progress on our journey to leave the world and our community in a better place than we found it.