Analyst: Collections and Recoveries

ANALYST: COLLECTIONS AND RECOVERIES

WOOLWORTHS FINANCIAL SERVICES

OBSERVATORY

MAIN PURPOSE:

To optimize overall business profitability through analytics and sound business rationale. Effectively manage credit exposure and identify opportunities to improve collection performance using best practice processes.

KEY RESPONSIBILITIES:

Strategy implementation, tracking and analysis:

• Analyse the performance to gain insight
• Document, recommend and present results/findings
• Prove the business effectiveness and/or efficiency of analytically-driven implementations
• Recommend and implement appropriate champion / challenger strategies to continually “test and learn” to improve portfolio profitability

MI production:

• Timeous and accurate production of MI reports to track performance and explanation of variance to business forecasts
• Make appropriate recommendations to address unfavourable variances

Stakeholder management:

• Align Risk Ops implementations to resourcing requirements to ensure they are on-time, within budget and to the required standards.                 

Quality and Governance Standards:

• Ensure that analytics are performed to the required standards.
• Ensure awareness, adherence and compliance to the Retail Credit Policy and other related policies and procedures.

FUNCTIONAL COMPETENCIES

• Passionate about data analytics and how this contributes to the business.
• Proven ability to effectively communicate analytical insights and improvement recommendations.
• Proven ability to work as a team player to ensure effective delivery of reporting, tasks, projects and any other related deliverables.
• High level of PC literacy, ideally with the experience in the use of SAS and/SQL.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint etc.), ideally using macros.
• Ability to reason and package ideas and results in a logically ordered, understandable and practical way to both technical and non-technical audiences.
• Exceptional time management skills to be able to complete tasks effectively to deadlines and manage multiple tasks.
• Good communication skills, both written and verbal (including being able to run workgroups/meetings and minute-taking.)

BEHAVIOURAL COMPETENCIES

• Analysing
• Deciding and initiating action
• Relating and networking
• Persuading and influencing
• Applying expertise and technology
• Planning and organising
• Adapting and responding to change
• Entrepreneurial and commercial thinking

MINIMUM QUALIFICATION

• University degree in Business, Mathematics, Statistics, Economics, Risk Management or equivalent. 

EXPERIENCE REQUIRED

• Preferably 1-3 years analytical experience, performing data analysis utilizing a standard statistical package such as SAS or SQL on a consumer portfolio (loans, credit cards, store cards, etc.) in either growth or collections strategies
• Strategy implementation and monitoring
• Experience in data manipulation and application of statistical methodology.