Application Support Engineer

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.

Key Responsibilities

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Conduct research on software systems products to justify recommendations and to support purchasing efforts.
• Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
• Administer the assigned Systems at Application level and connected databases – define and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
• Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintain best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.

Requirements

For the above position, the successful applicant should have the following:

• University degree from a recognized institution preferably in IT or related field.
• Professional qualifications such as MCSE/MCITP, OCP, MCDBA, LINUX/UNIX is required.
• At least 3 years Technology experience with hands on experience in:Computing platforms, operating systems and databases.Application software installation and support.
• Computing platforms, operating systems and databases.
• Application software installation and support.
• Quality assurance in relation to large & complex computer systems, applications & databases.
• Experience in methods & techniques for installation, administration, monitoring, upgrading and problem resolution of central application software systems.
• Knowledge and experience in basic budgeting, contracting, purchasing practices, policies and procedures in an IT environment.
• Exceptional communication, presentation, and customer relationship skills.