Head of Business Intelligence (BI) and Analytics

SweepSouth is Africa's first and largest online home services platform; a rapidly scaling tech business that makes booking, paying for and managing home services online a breeze. We utilize technology to modernise the home cleaning and services industry, and provide our customers with a convenient, easy, and trusted service to get their homes cleaned, while providing dignified work opportunities, at decent pay, to tens of thousands of home service providers.

SweepSouth is in search of a new full time team member to lead the Business Intelligence and Analytics functions across our company. This position will be available immediately. SweepSouth operates in all major metros in South Africa, and in Nairobi, Kenya, and you will play a part in our ambitious plans to expand into other countries both on the African continent, and further afield. Preference will be given to candidates based in South Africa, but most work can be completed remotely. You may be required to travel on occasion.

Role

The Head of BI and Analytics is an intelligent and driven individual with a strong understanding of complex systems and the elements which underpin their success. You will lead the BI and Analytics functions across the company. While these capabilities have existed at SweepSouth since founding, you are the first specialist to join the team and will need to build on this solid foundation to grow your department. You are expected to exhibit strong leadership potential and organisational skills to manage others as the team and function scales with SweepSouth’s growth.

Your role is responsible for building analytical models and performing regular financial, competitive, performance, and market analyses for the business in order to comprehensively value business opportunities and ensure well-founded strategies are presented to leadership. You will also need to draft regular analysis reports for senior management, business leadership and executives, and relevant stakeholders for purposes of further decision making.

Through a combination of research methods, experiment design, and insightful qualitative and quantitative analyses, you are able to drive consistent business improvement through understanding and surfacing important business insights. You will also help build, maintain and support analytics capabilities across departments, and provide mentorship and training to analysts within other departments where required.

Requirements

• Experience in sharing economy, tech business, service industry, startup or dynamic high-growth company is a strong advantage.
• Proven track record of minimum 2 years management experience and 3+ years experience in a similar analytics or BI focussed-role.
• Hold a relevant postgraduate degree from a recognisable university; without which a BCom, BSc or Marketing related tertiary degree with 5+ years experience in a similar analytics or BI focussed-role is required.
• An advanced competency in data and statistical analysis is required.
• Familiarity with research methods and experimental design.
• You should have demonstrable experience using reporting software such as Tableau, Sisense or PowerBI, statistical software such as R or Stata, and other analytical tools like Mixpanel or Google Analytics.
• You should be very comfortable using SQL, and experience with using Python for analytics would be extremely advantageous.
• Demonstration of a strong ability to rapidly upskill and master complex topics.
• Work in an open, honest and fully accountable way.
• Get on well with all types of people, and have the ability to translate data for non-specialists as well as translate the needs of non-specialists into actionable analyses.
• Your values align with the SweepSouth mission and vision of creating meaningful and dignified employment opportunities for providers, while ensuring customer delight.

Perks

• Contribution towards a medical aid plan
• Pension plan
• Free monthly home cleaning
• Access to free emotional and psychosocial support
• Access to experienced international technology startup networks for support 
• The chance to change the world by disrupting an industry that has not changed much in decades.
• Work with smart and motivated co-workers on interesting problems in a fun virtual office environment.