Head Of Operations

Mkobo is currently pivoting to a full service digital bank/Neobank by launching mkobobank.com. Our goal is to help hard working people to grow their wealth by making it easy for them to earn, save, spend and invest their hard earned money. To this end we are recruiting a Head of Operations who shall have the responsibility to oversee the day-to-day financial and business operations for the business. 

The ideal candidate will have a strategic and hands-on role focused upon helping to setup/implement banking operations and the policies required to support to launch of a new challenger/Neobank and also providing solutions that drive both customer and business value.

  • Develop, document and maintain operational flows, reconciliation and settlement processes and procedures
  • Involved in system design, selection and play key role in the implementation of suitable systems and solutions
  • Develop sound vendor management practice and procedures to protect the interest of the company
  • Manage the overall day-to-day operational processes within the business
  • Design, implement and manage a cohesive financial and operational strategy and ensure operational efficiency
  • Create & maintain operational budgets and financial plans
  • Develop, track and analyse metrics to determine growth opportunities and improvement areas
  • Identify new revenue opportunities and target markets for the product
  • Liaise with regulators, public authorities and ensure compliance with the relevant laws and regulations
  • Drive an innovation culture and generate brand visibility
  • Adopt a risk-based approach to proactively identify and address risks
  • Engage with Customers to understand and validate their evolving business needs
  • Develop strong customer relationships and manage a large group of stakeholders
  • Develop and implement fraud prevention procedures and processes to ensure effective transactions monitoring (Implementing tools to monitor transactions, identify attempted fraud and reports)
  • Lead employees to encourage maximum performance and dedication
  • Identifying areas of operations/business that require technological intervention and co-coordinating with stakeholders for the implementation of technical solutions
  • Prepare and submit monthly, quarterly, bi-annually and annual operational reports, budget to the CEO
  • Maintain current professional and specialised knowledge of bank operations, risk management, security and client issue resolution strategies and utilise this knowledge and expertise to ensure operational and risk management excellence
  • Ensures account maintenance instructions have properly executed documentation, signatures and approvals
  • Review of periodic reports to ensure internal controls are being followed and resolve and note any discrepancies
  • Identify regulatory compliance and legal issues and escalate for resolution as appropriate
  • Analyse and resolve escalated problems and identify recurring issues
  • Monitor for fraud patterns, trends, and identify emerging new risks
  • Assist with internal, external, and regulatory audits and examinations

Skills Required

  • Comfortable working with multiple groups within business
  • Demonstrated team management experience
  • Demonstrated budget management and financial forecasting experience
  • Fundamental knowledge of product commercialisation and revenue management
  • Big-picture strategic mindset with the ability to identify trends and drive growth initiatives
  • Holistic and proactive approach and proven experience in the development of processes
  • An ability to rapidly adapt to change in a dynamic business environment
  • Excellent interpersonal skills and the ability to gain respect and trust of all levels of team members
  • Ability to share the company’s vision of exponential growth and add value


  • Hold a Post Graduate Degree (MBA preferred)
  • Have at least 5-10 years’ experience in a similar role at mid management level
  • Have proven operational experience in a FinTech or financial institution
  • Demonstrate professional maturity and leadership skills with strong interpersonal and networking skills
  • Possess experience in innovative payment mechanisms and understand FinTech laws and regulations in Nigeria
  • Excel in working relationships with the banks and regulators
  • Possess high level of trust to drive best practices with minimal supervision
  • Have outstanding project management and leadership skills
  • Have a strong business acumen and problem-solving ability
  • Possess excellent analytical skills, in-depth understanding of business models
  • Strong knowledge of Fintech/Start-ups ecosystem
  • Good understanding of CBN/NIDC and other regulatory landscape
  • Deep knowledge of retail banking operations, retail products and commercialisation
We are a young and dynamic CBN licensed Micro Finance Bank with a vision to promote financial inclusion in Nigeria by leveraging technology. We are currently recruiting for dynamic, creative, flexible and experienced team members with a passion for everything technology and a commitment to add their quota to the success of our vision.