WHAT IS THE ROLE
Luminate is seeking a collaborative, solutions-oriented IT Support Analyst. The IT department is looking to expand the team to help with service delivery and be able to offer technical support across multiple time zones. The IT Support Analyst will provide technical support services, troubleshooting, and world-class customer service for our global organisation. The role has a built-in career path that will allow the analyst to grow consistently as they reach new goals along the way. As per the nature of IT work, some activities will require contribution outside of core office hours. The IT Support Analyst will ideally be based in Nairobi, Kenya, although other locations may be considered.
WHAT YOU WILL WORK ON
Security and Integrity
Policy & Communications
WHO WE ARE LOOKING FOR
Ideally, you are:
Technical. This is just who you are. You love all things tech and the passion for technology extends beyond your work commitments.
Keen and Fast Learner. You have the self-initiative to constantly learn new things, follow new developments in the media and technical journals/forums. At the same time, you are always looking to improve and are keen to extend your formal IT Professional qualifications.
Accurate. You are accurate with the data, checklists, in your written and verbal communications and you don’t make assumptions. You have the ability to find inconsistencies and challenge what does not sound reasonable.
Honest. At Luminate, we value honesty and transparency. In the event of making a mistake, you must be willing to own up to it as soon as possible without any fear, so you can avoid unnecessary damage to the Organization. You will be fully supported so that yourself and the IT Team can learn and improve.
Service Minded. You work on the basis of ‘no surprises’, keeping your line manager informed of new risks and dissatisfaction expressed by users or cyber security issue. You deliver the End User Support as you would expect to receive it yourself – with excellence!
Accountable and Responsible. You have the ability to manage 3rd party Service Providers, Resource Channels and Consultants/Contractors in local and international locations.
Willing to Travel. Locally and internationally to other office locations (in normal times, after easing of Covid-19 pandemic restrictions).
WHAT YOU WILL BRING TO THE ROLE
The following attributes are essential requirements for the role:
The following attributes are highly desirable but not essential:
IMPORTANT INFORMATION YOU SHOULD KNOW
Luminate believes that diversity and inclusion make us more successful in our work, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or national law.