Key Account Specialist

Company Description

Mantuis aninternational companyprovidingguidance and servicestobusinesses and entrepreneurs.
We ourselves are entrepreneurs: we started out from scratch and built a successful business based on our values and our “Tomorrow is human” vision.
We constantly generate opportunities for a vast talent community and encourage our team members to have an impact and make a difference. This is how our team has grown to more than 7,000 talented people of 100 different nationalities, spread across 5 continents and 60 countries.
We havemany brands in our portfolioand regardless of their expertise or the sector they operate in, theyall share a single mission: achieving businesses’ and entrepreneurs’ ambitions.

Your Role

Job Overview

• Key Account Specialist is responsible for managing queries, analyzing data and maintaining client accounts.
• The responsibilities of Key Account Specialist include performing administrative duties, processing and resolving complaints, and preparing reports.
• To be successful as a Key Account Specialist, you should have strong customer service skills, as well as strong organizational and analytical skills.

Responsibilities and Duties

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints, including invoicing and credit notes generation
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Planning and presenting reports on account progress
• Keep tracking outstanding debts.
• Plan course of action to recover debt and liaise with other departments
• Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts

Qualifications

• Partly ACCA qualified or Degree in Business / Management / Finance or similar.
• Previous working experience as a Key Account Specialist, accounting/ billing, banking.
• Good organizational skills.
• Problem-solving skills.
• A proactive attitude.
• English and French Speaking & Writing
• Strategic thinker
• Keen attention to details

Why us?

• Be part of an international, multicultural environment of 7,750 talented people over 60 countries and 5 continents
• Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world
• Explore opportunities to grow quickly with a tailor-made career path: 70% of our key senior talent joined the company at entry level
• Take advantage of over 500 training courses in our ACADEMY catalogue, which includes programs in interpersonal communication, team management, project management, etc.
• Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep
• Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors
• Unlock your full potential, both professionally and personally.