Manager, IT Digital

Job Summary:

Responsible for managing the timely delivery of digital products by working with multi-disciplinary teams including Product Owners, Developers, Testers, Designers, User Experience Analysts and Business Subject Matter Experts using standard agile methodologies and tools.

Job Context

  • Highly dynamic and competitive telecommunication industry
  • Advancement in global technology trends 
  • MTN Group business standards and practices
  • Diverse cultural environment
  • Segmentation structure implication
  • Performance driven environment
  • Developing sophisticated client base

Job Role

  • Plan, track and manage the software development, customization, defects & issues using JIRA.
  • Sprint Planning using internal JIRA and Confluence tools to manage projects across Product Management, Development, UX, Design, QA and Customer Care teams
  • Coach teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Responsible for Management and timely delivery of the digital initiatives with respect to specific standards.
  • Responsible for cross functional team Coordination within IT division for the delivery of digital initiatives
  • Responsible for the Management of 3rd party solution/service vendor for timely and quality delivery with in SCOPE
  • Identify and implement enhancements to streamline Demand and delivery processes for Digital initiatives.
  • Works closely with Innovations to implement deliverables through a standard, pre-defined process.
  • Assists in preparing the current and future of expansion and growth in terms on innovative digital products
  • Motivates, coaches and leads teams to ensure that individuals possess the skills and capability required to deliver team objectives
  • Develops and provides appropriate training for the section for competency development and knowledge transfer
  • Ensures compliance in the section with policies and functional procedures are documented appropriately.
  • Demonstrate solid understanding of the business and ensure close alignment to stakeholder needs
  • Manage the demands of other departments to allow the team to work without disruption


  • Minimum of a Degree in Engineering / Computer Science
  • ITIL, PMP certification
  • COBIT5: Business Framework for the Governance and Management of Enterprise IT
  • Experience with Linux infrastructures, database SQL (MS SQL), CI/CD tools, scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Scrum/Kanban/SAFe, AWS, MS Azure Agile workflow methodologies


  • Minimum of 5 years relevant IT experience in Telecoms with at least 3 years in a supervisory role.
  • 2 years of progressive experience in IT architecture
  • Experience in agile project management tools like Scrum, Kanban, Lean and Implementing Agile Frameworks
  • Experience in Devops framework
  • Application Architecture and System Integration
  • user experience (UX) design or research
  • Experience with Cloud Deployment
  • Experience with Linux infrastructures, database SQL (MS SQL), CI/CD tools, scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Scrum/Kanban/SAFe, AWS, MS Azure Agile workflow methodologies
  • Understanding of Telecoms products and services

·        Experience in enterprise architecture design.


Professional/Technical Competencies

  • Very Good Knowledge of System integration & Architecture design
  • Very Good knowledge of product and service life cycle
  • Very Good knowledge OSS, BSS, MFS and ICT
  • Very good knowledge of Customer Management process and Systems:
  • Knowledge of digital projects and products
  • Knowledge of content management systems (CMS), search engine optimisation (SEO) and data analytics
  • User experience (UX) design or research
  • Knowledge of agile project management tools like Scrum, Kanban and Lean
  • managing multi-disciplinary teams
  • Sound knowledge of GSM and Telecom Elements.
  • Strong Planning and project management skills
  • Application Architecture and System Integration
  • Experience with Experience with Cloud Deployment
  • IT Governance Knowledge

Skills/Physical competencies:

  • Manages self and be a team player, good conflict management, takes and manages accountability
  • Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
  • Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports
  • Personal Skills - Trustworthy, integrity and ethical in dealings
  • Operating Skills - Ability to focus on priorities and plans, shares knowledge effectively
  • Organisational Positioning Skills - Good written and verbal communication, presentation skills, commitment to the organization
  • Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.
  • Presentation skills
  • Good business sense 
  • A deep understanding of marketing principles
  • Good communication skills
  • A positive attitude
  • Negotiation skills 

Behavioral Competencies:

Must live the MTN Values of

  • Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

  • Complete Candor, Complete Accountability, Active Collaboration & Get it done.
MTN is truly committed to maximizing productivity and efficiency by delivering uniquely designed communication solutions. As the leading telecommunications company, MTN is focused on providing excellent telecommunications services across the African continent. We believe that through access to communication comes economic empowerment. MTN has a wide variety of network services as well as segments. These are specially designed for different kinds of people to enhance their mobile experience, while others add value to their subscription with us. Our cost-effective solutions will bring a smile to your face. MTN understands that the best way for you to gain a competitive edge in a local market is to offer different segments which suits people’s life styles and economic situations whilst allowing you to enjoy the best solutions and offerings available. We invite you to migrate into your preferred segment and enjoy truly amazing offerings.