Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.
Join our journey as we connect for a better future. Ready?
Role purpose: This role is a customer-facing role, providing technical support required to ensure Vodafone meets and exceeds the contractual service commitments for outsourced customized solutions. This key role is to oversee the incident handling of problem issues, working closely with the customer, account teams and external service providers. This position requires the ability to translate technical solutions into non-technical terms for delivery to the customer, identifying root causes and preventative measures for complex issues in a network environment. This position additionally requires interfacing with Senior managers and their teams to secure products and services. This position requires ownership of problems, supporting design and implementation of new solutions, as well as training/supporting HR and network management teams.
Overall responsible for securing products and services, management of the Network Infrastructure and Office IT assets
•Liaise with Global Security teams to work on security threat and industry advisories.
•Liaise with cross departmental groups to drive Security policy awareness across the business
•Conduct Information security awareness trainings for all new joiners while ensuring continuous Information security training for existing employees
•Direct and work closely with 3rd party providers including internal service providers. Escalating within Vodafone and/or 3rd parties as needed to ensure customer SLA targets are met.
•Work with other Business Team to align security policy with standards.
•Own and drive security policy remediation opportunities through the core network business
•Identify, create and manage security programs to enhance the Confidentiality, Integrity and Availability of VF Ghana services
•Ensure DLP compliance across the entire organisation.
Monitor and DiagnoseIncident ResponseDev OpsSecuritySoftware EngineeringCloudData Analytics and InsightsRisk AssessmentRisk ManagementSecurity awareness and culture
•BSc, MIS, HND and/or Professional Qualifications good to have: CISSP, CRISC, CISM, CISA, CCNA, CCNE
•Minimum of 3 years of broad work experience including network/system administration, engineering and security
•Minimum of 2 years of experience in network and system design, access control and implementation
•Ability to combine technical skills with an understanding of business needs to successfully protect assets
•Strong technical and process experience required to address cross functional requirements.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.