Operations Coordinator, National Service

Your daily adventures will include:

Support all Bolt's business operations in Accra

Support brand penetration strategies 

Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users and drivers

Figure out the logistics of how many drivers are needed where and when

Develop and execute strategies to keep the churning rate at minimum levels

Manage driver training sessions with existing driver base

Outbound calls to churned drivers

Assist the Management team with quality management.

Resolve car applications and fleet documents

Manage a team of scouts in the city assigned

Partake in data clean up and mop up exercises

Scout for drivers in the city assign.

Assist driver leads to complete their registration and training

Perform field visit of remote activation centres to ensure optimal performance

We are looking for:

You're passionate about new technologies and fixing transportation

You must have completed tertiary education and be eligible for National Service

You’re a great communicator

You have a data-driven analytical mindset and love to solve problems (Excel skills are an advantage)

You’re a hustler, not stopping after 20 obstacles a day

You are social. You can easily network with people of all backgrounds

Bolt is one of the fastest-growing startups in the world with over 30M happy customers in 35+ countries, from Europe to Mexico to Africa. We’re building the future of logistics – one platform that connects you with cars, motorcycles, scooter sharing, or food delivery from your favourite restaurant. Fast, convenient and affordable service for everyone.