Operations Specialist

Responsibilities

• Responsible for day-to-day delivery operations.
• Assist with the implementation of new processes and procedures.
• Identify ways to improve customer experiences.
• Interact with couriers in answering questions, and resolving issues.
• Daily live Tracking couriers to maintain sufficient service to the clients.
• Troubleshoot and investigate fraud and troubled orders.
• Monitor, anticipate and manage the live operation to ensure a great user experience
• Manage real-time fleet capacity.
• Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.
• Data entry for all shipments data which processed.

Requirements

• Excellent computer skills
• Experience in the dental field is a plus
• Microsoft Office
• Self-motivated and Ambitious
• Excellent negotiation skills
• High sense of responsibility
• Flexible and Proactive
• Strong analytical and problem-solving skills