Product Manager

CyberOwl is a dynamic start-up that operates globally and primarily remotely with colleagues based in the UK, Greece, Singapore, Malaysia, Poland and Portugal. 

CyberOwl helps maritime and CNI asset operators gain visibility, cybersecurity and compliance of systems on their distributed, remote assets. Our technologies provide near-real-time visibility of the onboard IT and OT assets and their communication patterns, raises early warning of cyber-attacks, suspicious behaviours and monitors for non-compliance. We complement this with a managed service and specific cybersecurity advisory services to further support the asset operator.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender, marriage/civil partnerships, pregnancy, maternity or age.

The Team

Our team is 40+ people strong and always growing. We’re expecting another significant growth phase imminently. We’re recognised as market innovators - we have a bias for action and our team pride themselves on their ability to plan, execute and iterate at a rapid pace. We value the ability to challenge each other, hold each other to account, develop each other personally and professionally and celebrate each other’s successes.

We are quite a diverse team – 13 nationalities, 15 languages, many more dialects – and lots of owls. We are spread across 2 continents and 6 countries.

We are looking for another experienced Product Manager to join our existing team to build capacity so that we can move faster and feed our enlarged development team.

There will be an opportunity to discuss how we divide responsibility for product management with our existing PM. This will be based on your skills and experience but responsibilities will likely include:

• Effective collaboration with customers and internal teams to understand and prioritise jobs to be done eg
• Direct customer and competitor research
• Working with marketing to identify, build and emphasise features, metrics or insights that can support thought leadership and lead generation
• Working with Sales, Customer success and SOC to improve the overall experience of onboarding
• Work with SOC team to identify new data insights that can be included in the product
• Work with product marketing and SOC to develop the cyber maturity of our customers and ensure our product meets the needs of more mature customers
• Working with external third parties on deployment integrations so the CyberOwl is baked into other onboard technologies
• Working with development teams to understand feasibility
• Delivering on business strategy and OKRs
• Maximising value and engagement achieved from our demo
• Maximising the value realised during our Proof-of-Value phase for new clients (understanding and emphasising the ah-ha moment)
• Reducing the sales cycle / helping get to contract as quickly as possible
• Order fulfilment and ensuring we can complete roll-out across a fleet as quickly as possible so we maximise revenue from a contract
• Building and maintaining a roadmap for development eg
• Developing features that reduce the amount and complexity of deployment steps for typical customer environments
• Develop features that increase the stickiness of our product and help embed Medulla into an increasing number of customer processes
• Plan and oversee a roadmap of R&D to de-risk future roadmap opportunities.

The person

Skills & behaviours

Build strong relationships with our customers and prospects to understand their underlying needs and translate these into user and customer needs

Ability to facilitate the broad collection of needs and ideas but then quickly consolidate and build consensus around the most valuable opportunities

Build strong relationships with our development and service teams to understand the feasibility of different approaches to meeting user needs

Use prototypes or other rapid development approaches to enable or validate findings when needed. 

Using data and metrics to diagnose issues and demonstrate progress

Discovery of new user/customer needs that are adjacent/separate to the current user workflow

Understands and can implement INVEST or other types of frameworks that translate product roadmap into feature requirements for development teams

Excellent teamwork skills (ie can adapt process based on working with other team members)

Proven ability to influence cross-functional teams without formal authority

Ability to structure and make sense of large amounts of data – and be able to communicate and provide traceability of decisions based on that data.

Excellent written and verbal communication skills

Experience

Must have

3+ years working as a Product Manager in a B2B context and a further 2+ years of wider Product Management, Security or Agile Development experience.

Complete experience of the “build - measure - learn” loop in multiple contexts or products

Can demonstrate experience of rapid experimentation in B2B eg < 3 weeks from idea to live

You will have experience working in a product organisation with product managers, UX designers and domain specialists.

Desirable

Ideally you can demonstrate with sales and marketing teams for product research purposes (including creating a pipeline of user interviews)

Ideally you have experience in one or some of the following: workflow products, security products, data analysis products, products with streaming architectures, products addressing the maritime or energy sectors

Ideally you will have experience of introducing features with high technical and market risk

Ideally you will have experience with a product where services were an essential part of the overall proposition.

Ideally you can demonstrate experience of successfully influencing development teams to increase customer value in technically complex environments 

Ideally you will have experience working in a company that had a rapid period of growth and where you had to navigate rapidly evolving strategy, structures and processes.