Sales - Technical Support
We are looking for someone who is passionate about web hosting and domains, who is customer service oriented and just plain loves everything about web sites.
Job Requirements:
- At least 1 year of verifiable experience with cPanel/WHM, Plesk
- Has an understanding of shared, reseller, vps hosting
- Has a working understanding of open source publishing applications such as WordPress, Drupal, Joomla, etc
- Is quickly able to identify the needs of potential customers and recommend the most suitable hosting solution.
- Is able to quickly and efficiently handle web hosting related issues such as DNS, FTP, PHP-based errors, etc
- Comfortable speaking with customers via telephone
Duties & Responsibilities.
- Inbound Level 1 Technical Support & Sales via Telephone, Email and Live Web chat
- Answer sales enquiries related to all services offered by Web4Africa
- Following up with sales leads
- Order Verification
Web4Africa is a dynamic company and a market-leader in the field of Domain Names and Web Hosting in Africa. We are expanding and looking for intelligent, hard-working and highly-motivated individuals to join our company.
We are looking for multi-talented individuals who are self-driven and can add tremendous value to our company. Successful applicants will have the opportunity to learn new skills and make an impact in a fast-growing innovative company.