We are looking for someone who is passionate about web hosting and domains, who is customer service oriented and just plain loves everything about web sites.
- At least 1 year of verifiable experience with cPanel/WHM, Plesk
- Has an understanding of shared, reseller, vps hosting
- Has a working understanding of open source publishing applications such as WordPress, Drupal, Joomla, etc
- Is quickly able to identify the needs of potential customers and recommend the most suitable hosting solution.
- Is able to quickly and efficiently handle web hosting related issues such as DNS, FTP, PHP-based errors, etc
- Comfortable speaking with customers via telephone
Duties & Responsibilities.
- Inbound Level 1 Technical Support & Sales via Telephone, Email and Live Web chat
- Answer sales enquiries related to all services offered by Web4Africa
- Following up with sales leads
- Order Verification