The Strategic Customer, Product, Partner Engagement Team (SCPPE) is the group within the Customer Success Group that holds our subject matter experts for all of Salesforce’s products, programs, and processes. Our product experts drive the relationship and alignment to their respective technology and product stakeholders and ensure that CSG Field and CSG Go-To-Market (GTM) professionals have the tools and information they need to be successful in their jobs as it relates to various products.
The Service Cloud Success Consultant provides tailored guidance to our most strategic customers leveraging their deep Service Cloud product expertise. Success Consultants work collaboratively in a team with other Success Consultants and Architects across the EMEA region and partner with key stakeholders at Salesforce such as Success Managers, Services, Support, Product Management, and Engineering to make our customers successful.
A Salesforce Service Cloud Success Consultant is an experienced subject matter expert of Salesforce Service Cloud (technical or functional) in general. The Success Consultant can quickly establish relationships with both business and technical audiences and serve as a trusted advisor in crucial conversations. We are grounded in business value - increasing adoption, enabling services opportunities, preventing attrition & supporting big-bet sales opportunities.
THE SUCCESS CONSULTANT'S RESPONSIBILITIES
EXPERIENCE AND SKILLS
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