Senior Software Engineer, Engineering Experience (EMEA)

Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.

At Hotjar, we’re creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast. As part of our Engineering team, you'll work on the exciting challenges that come with large-scale web traffic and analytics. 

We work in an agile and highly collaborative environment, 100% remotely, and challenge the norms of traditional business leadership. Our focus is on true transparency and respect.

Reporting to our Engineering Experience Lead, we're looking for enthusiastic and resourceful Senior Software Engineer who are passionate about finding opportunities to measure and improve our engineers productivity, in order to increase our engineering velocity and bring value to our customers more efficiently.

A strong background in programming is required for this role, and a solid understanding of CI/CD pipelines. Experience working in a SaaS/Product company and a background in building software for other engineers is highly desirable.

You Will:

  • Build the systems that Hotjar engineers use daily to deliver their code to production.
  • Dive into large code bases, mostly written in Python, maintaining testing and observability standards high.
  • Keep a tight feedback loop with product and internal teams to understand and resolve productivity bottlenecks.
  • Develop software packages and components that allow us to break our code base into multiple services, such as a monitoring library or an inter-service communication system.
  • Spend a small amount of your time dealing with internal change requests coming from product teams. This is not a service-desk position, the vast majority of your time will be spent on projects, not firefighting.


  • 5+ years development experience, preferably for a product company handling high levels of traffic
  • Strong working knowledge of Kubernetes, CI/CD pipelines, DevOps principles and techniques.
  • Experience with infrastructure cloud providers, with a strong preference for AWS.
  • Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar's company valuesculture and ways of working.
  • Must submit to a background check confidentially processed by our third-party.

Compensation RangeThe compensation range for this role is €75,000 to €100,000 annually. This was established after performing market research and is aligned with our approach to compensation. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contracts.

In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the annual leave and Holiday Budget, or a happy, healthy team with our Wellbeing Budget.

Hotjar pledges to be a harassment-free and discrimination-free company, committed to equal opportunity. We believe people from different backgrounds, with different identities and experiences, make our product, and our company, better.

Hotjar equips product teams with Product Experience Insights, showing them how users behave and what they feel strongly about, so those teams can deliver real value. Discover product opportunities, consolidate qual and quant, and communicate user needs. Our team works on the compelling challenges that come with large-scale web traffic and analytics, on a product that has a real impact on the thousands of users we support around the world. We work in an agile environment, 100% remotely, and actively encourage both personal and professional growth; always be learning is one of our core values. Headquartered on the beautiful island of Malta, in the ‘heart’ of the Mediterranean, Hotjar is a successful start-up that operates on a fully remote basis, and with a key emphasis on personal development. Spread throughout the Americas, Europe, Africa, and Asia, our team casts a wide net across a multitude of locations, lifestyles, and backgrounds. It’s our differences that make us interesting, and our shared belief in Hotjar’s core values that bind us together. Hotjar's culture is driven by respect, transparency, collaboration, and direct feedback. We have no room on our team for disrespect, office politics, or discrimination of any kind. We're obsessed with communicating with our users as well as within the team. We hate bureaucracy and slow-moving organizations – but we're suckers for well-defined processes. We love lean, iterative improvements, and success is measured by the value we create for our users.