Site Reliability Engineer

At ING, Site Reliability Engineers (SRE) seek to constantly improve the availability, reliability and performance of our production systems and services.

By design our SREs are focused on engineering and automation. An SRE is expected to be extremely proficient in Coding. In order to achieve highly available, highly reliable and performance efficient production systems an SRE is given a very broad mandate and authority to operate.

If you are good at:

• Monitoring & TroubleshootingMonitoring the performance of our production systems using a host of monitoring toolsProactively identifying and troubleshooting issues such as software bugs, misconfigurations, performance bottlenecks and coordinating the fix of those issues
• Monitoring the performance of our production systems using a host of monitoring tools
• Proactively identifying and troubleshooting issues such as software bugs, misconfigurations, performance bottlenecks and coordinating the fix of those issues

• Availability & ReliabilityIncreasing availability and reliability of our production systemsCoordinating Chaos TestingCapacity Planning a. Coordinating capacity assessment and capacity planning with IT Engineering and IT Architecture
• Increasing availability and reliability of our production systems
• Coordinating Chaos Testing
• Capacity Planning a. Coordinating capacity assessment and capacity planning with IT Engineering and IT Architecture

• Technical Risk and Health Assessment a. Constantly running technical state health assessments on production infrastructure and systems to identify CIs deviating from baseline
• Service Level ManagementActively monitoring SLAs and ensuring that services perform within promised SLAsb. Holding IT Engineering, Security and Architecture accountable for the remediation of any SLA degradation
• Actively monitoring SLAs and ensuring that services perform within promised SLAs
• b. Holding IT Engineering, Security and Architecture accountable for the remediation of any SLA degradation

• IT Key Controlsa. Ensuring that IT is ‘in CONTROL’ by holding IT groups accountable for adherenceb. Collating and providing necessary evidence to Auditors for these controls
• a. Ensuring that IT is ‘in CONTROL’ by holding IT groups accountable for adherence
• b. Collating and providing necessary evidence to Auditors for these controls

• Runners, Automation & Toolinga. Architecting, creating and automatically managing an army of ‘runners or bots’ that fully automate tasks across infrastructure and applications – e.g. extracting production data, generating production reports, trigger event responses etc.b. Identifying and automating manual operational tasksc. Building and integrating tools that will assist in improving system availability, reliability and performance
• a. Architecting, creating and automatically managing an army of ‘runners or bots’ that fully automate tasks across infrastructure and applications – e.g. extracting production data, generating production reports, trigger event responses etc.
• b. Identifying and automating manual operational tasks
• c. Building and integrating tools that will assist in improving system availability, reliability and performance

• Incident & Problem Managementa. Coordinating incident management and service restorationb. SREs are part of the on-call team of engineers that support production systems.c. Work with BizDevOps squads on post mortems & assist in identifying and fixing reliability issues
• a. Coordinating incident management and service restoration
• b. SREs are part of the on-call team of engineers that support production systems.
• c. Work with BizDevOps squads on post mortems & assist in identifying and fixing reliability issues

• Disaster Recovery (DR) & Business Continuity Planning (BCP)a. Plan and Manage Disaster Recovery (DR) Runbook and DR testing
• a. Plan and Manage Disaster Recovery (DR) Runbook and DR testing

• Production Reporting a. Gather relevant data and provide accurate production reporting for availability, reliability, performance and capacity.

• Service Request ManagementA small part of the job requires coordinating response to the occasional service request from our business partners. For e.g. if a business unit requests restore of a particular backup
• A small part of the job requires coordinating response to the occasional service request from our business partners. For e.g. if a business unit requests restore of a particular backup

If you can:

Exhibit sound knowledge of and experience in multiple areas:

• Systems administration o RHEL Linux
• Virtualisation
• VMWare
• Cloud Concepts, Platforms, Technologies & Tools
• OpenShift
• Containers & Orchestration – Docker & Kubernetes
• Web/App Servers
• NGINX, JBoss etc.
• CICD
• Git, Jenkins, Ansible, etc.
• Scripting
• Bash, Go, Python etc.
• Programming Languages
• Java
• Databases
• SQL server administration
• Ability to write complex queries
• Logging & Analytics o ELK
• Networking
• Load Balancing – F5, HA Proxy o Firewalls
• Monitoring
• Prometheus, Grafana, DataDog, StatusPage etc.

If you are:

A Professional whith the following expertise:

• Enthusiastic, Curious and Self-driven about improving system reliability, availability and performance
• Analyse trends to pro-actively prevent incidents, understand and capture key data from log
• Understand traffic flows and key dependencies between services.
• Strong sense of ownership of problems
• Solve complex problems while remaining cool under pressure
• Effective collaboration and communication skills

If you’d like to work with:

• Customers
• Developers & Technology Team
• Experts and Stakeholders

If you want to:

• Work at Bonifacio Global City, Taguig – premier central business district
• Enjoy competitive compensation and allowances
• Be part of a diverse, creative, and energized team