Software Engineer Infrastructure and Tool Management


ITM "Infrastructure Tools Management" is a part of CIWS Corporate innovative Workspace Services / OIS Office IT Services . ITM manages the provisionning of the office user accounts, the delegated space for legacy Equant in the Active Directory, the infrastructure tools to manage the workstations for the worldwide Orange Business Services legacy Equant users.


  • Provide Level2/Level3 support to HD help desk, HD Analysts
  • Contribute to trouble tickets resolution
  • Develop and maintain internal tools for our team activities
  • Contribute and maintain data sanity checks between systems under our responsibility
  • Contribute to housekeeping on systems under our responsibility
  • Perform provisioning tools day to day administration
  • Follow up the performances between provisioning tools and HR tools
  • Contribute to SCCM support when needed
  • Participate to the management OIS internal VMware architecture
  • Contribute to company Active Directory management
  • Contribute to Microsoft Azure support
  • Managed projects as assigned
  • Define and produce, key documents specific to the project or support
  • Develop and maintain communications with other departments within OIS, CIWS, OBS IT as well as departments outside of OBS IT.

Qualification / Experience:

  • Engineering degree in computer science and at least 5 years of IT support experience or 3 years of IT support experience with certifications
  • Flexibility and ability to adapt to constantly changing environment
  • Customer satisfaction oriented
  • Capability to take initiative, make decisions, react quickly and effectively in critical situations
  • Strong analytical, verbal and written communications skills
  • Strong team work and virtual team capability, results oriented
  • Ability to work autonomously with minimal guidance on objective / expected results
  • Fluent in written and spoken French and English.
  • Communication, organization, prioritization skills
  • Microsoft environment technical expertise beneficial, particularly Windows environments (Operating System, Office), Outlook-Exchange, Skype for Business, Teams, Active Directory, Azure, PowerShell
  • Tivoli Identity management experience beneficial
  • VMware experience beneficial 

Le plus de l'offre:

  • Agility, Flexibility and innovation
  • Advanced Core Competencies
  • Results Driven
  • Prioritization and Balance
  • Global Effectiveness 
  • Customer Service Orientation
  • Knowledge & Development
  • Teamworking and networking
  • Communication
Orange is one of the world’s leading telecommunications operators with sales of 42 billion euros in 2019 and 147,000 employees worldwide at 31 December 2019, including 87,000 employees in France. The Group has a total customer base of 266 million customers worldwide at 31 December 2019, including 207 million mobile customers and 21million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies, under the brand Orange Business Services. In December 2019, the Group presented its new "Engage 2025" strategic plan, which, guided by social and environmental accountability, aims to reinvent its operator model. While accelerating in growth areas and placing data and AI at the heart of its innovation model, the Group will be an attractive and responsible employer, adapted to emerging professions.