Specialist Support Engineer - Market Data

As part of the CIB Global Markets Data Support /Engineering team, you will be involved in the support of Market Data systems used by traders, as well as being involved in projects such as systems upgrades and the delivery of new services. Working closely with other teams throughout the business to help resolve and prevent issues that may impact the use of Market Data systems.This is an exciting opportunity for an individual with an in-depth understanding of Market Data to join an area that has been highlighted as fundamental to the performance of the business.

Job Description

Accountability:

DevOps and Support:

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues

• Maintain correct and current application documentation and making it available to application users

• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs

• Ensure minimal business operations impact due to upgrades and maintenance activities

Application Monitoring & Performance Management

• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Requirements:

• Min 3 – 5 years’ relevant Application Support experience
• Strong understanding of real time market data and back-end market data
• Experience of supporting Thomson Reuters Enterprise Platform (TREP)
• Strong understanding of Linux/ Unix
• Ability to read and write scripts in Shell/ Bash
• Experience of supporting Solace
• Exposure to Market Data products : Bloomberg , Refinitiv  (TREP / Eikon/ Deal Tracker) and Factset
• Understanding of Networking