UX Researcher

Toptal is seeking an exceptional UX Researcher who will help guide and inspire cross-functional teams by uncovering meaningful human-centered insights to drive great design and innovation for our product teams. Your work will be vital to how we understand the needs of our clients, talent, and internal operations to define a product roadmap that effectively addresses our users’ key problems.

As a UX researcher at Toptal, you should be able to execute a range of formative and iterative research methods impacting both product direction and experience design. In addition, you should be curious, driven, methodical, an effective communicator, and comfortable in a fast-moving organization. If you’re excited to make an impact in a rapidly growing company, this role is a great fit for you.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

• Identify and execute research based on analysis of existing product designs, business needs, project goals, and risks.
• Continuously gather knowledge about customers through various channels (e.g. shadowing operations teams, customer interviews/feedback.)
• Design and conduct remote user research studies, including surveys, in-depth interviews, and concept/prototype testing.
• Analyze, synthesize and present findings to all stakeholders with clarity and agility using a combination of various user feedback and research tools and your own methodologies.
• Communicate findings and opportunities in clear, concise, and compelling ways to stakeholders.
• Foster collaboration with designers, product managers, marketers, and operations to translate insights into actionable recommendations that inform execution.

In the first week, expect to:

• Onboard and integrate into Toptal.
• Become acquainted with our product, the product goals, and those you will work closely with.
• Independently start to study and learn the Toptal product suite.
• Start shadowing key operational teams including, Sales, Screening, and Matching.

In the first month, expect to:

• Start participating in User Research Calls.
• Continue to learn the Toptal product suite.
• Continue call shadowing.

In the first three months, expect to:

• Fully support the Product Team in organizing and conducting user research and synthesizing findings.
• Be fully embedded into our product team.

In the first six months, expect to:

• Have established a solid cadence of user research across your product domain.

In the first year, expect to:

• Continue to execute high-quality research, with speed and efficiency while consistently adding to our understanding of the user.

Requirements:

• B.A./B.S. or M.A./M.S. in Human-Computer Interaction (HCI), Human Factors, Cognitive or Experimental Psychology, Sociology or a related degree.
• 3 - 5 years of hands-on experience designing and executing research on digital platforms including web, desktop, and mobile. We expect to hear stories of how your research influenced product roadmaps and informed design decisions.
• Solid understanding of best practices for conducting research (qualitative and quantitative) in user experience, product design, or technology contexts. Bonus points if you have done this remotely in the past.
• An amazing portfolio of written project plans and results presentations that demonstrate the use of a variety of research methodologies to contribute solutions to solve complex problems.
• Strong analytical and synthesis skills with a proven ability to turn research results into product insights.
• Strong understanding of statistical concepts and how to apply them in the context of user experience research.
• Self-motivated and execution-oriented. Ability to execute at a high level of quality in a fast-paced, complex environment.
• Ability to create compelling presentations and confidently convey insights through storytelling.
• Strong written and verbal communication skills with the ability to influence a range of audiences.
• Ability to work independently and take initiative to solve problems.
• Experience conducting remote research is considered a plus.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.