ConsenSys is the leading blockchain software technology company focused on building infrastructure, tools, and products for consumers, developers and Enterprises. Our mission is to drive adoption of the decentralized worldwide web (Web3) and the Ethereum ecosystem, the only current candidate to be the automatic, objective trust foundation and base settlement layer for the planet.Consensys products are all clear market leaders in their respective markets: MetaMask, Infura, Truffle, Quorum, Diligence, Codefi. They already power the vast majority of the Ethereum blockchain ecosystem as well as several other decentralized protocols, and are poised to grow by orders of magnitude in the coming years. To explore our products and solutions, visit http://consensys.net/.
MetaMask is one of the world's most widely used crypto wallets, with more than 5 million monthly active users, and the leading gateway to blockchain apps. For developers of decentralized apps and decentralized finance protocols, MetaMask is the first choice when it comes to handling account management and connecting the end-user to the blockchain. MetaMask enables developers to create secure and usable Ethereum-based web sites.A MetaMask Community Moderator will work with the Community Manager, within the Customer Success team, to provide education and support to MetaMask users. They will assist in implementing the community moderation strategy, monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role promotes excellent customer service, education, and helps to cultivate a strong community around the brand.Responsibilities
You have outstanding communication skills and the ability to manage discussions impartially. ****You are passionate about helping end-users and find it fulfilling to help millions of them to use MetaMask better. You have a track record of writing or producing best-in-class content for end-users. You are known as someone who is authentic and creative and can be funny or quirky on occasion. You are fluent in English. You possess the ability to remain professional when engaging with emotional and occasionally aggressive members of a community. You are familiar with the blockchain technology industry and MetaMask. You are a team player, detail-focused, and reliable. You have a good knowledge of the principles of customer service. Previous experience as a moderator is a community moderator is a plus.Why join ConsenSys?
Here are some of the perks of being part of a unique organization like ConsenSys
ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found here.