Vistaprint is the marketing partner to millions of small businesses around the world, empowering each one to live their dreams. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions.

Are you passionate about interacting directly with customers and helping to resolve their issues?

As a CARE Representative, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class service

Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.

Customer CARE Specialist UK

ClearSpace Labs is a Global Internet of Things ( IoT) Start up company focused on helping the world utilize its resources better. 

All Across the world governments, businesses and individuals are seeking ways to manage and optimize their resources. Ever since we started up in 2015, we have optimistically taken up the responsibility to create actionable tech solutions that are focused on solving problems and enhancing efficiency wherever they are deployed. 

We're on a mission to build a future where anyone and any company in world can get access to easy and affordable healthcare services. To kick off, we're building the state of the art suite of applications to enable healthcare providers, corporate and patients engage in meaningful, effective and cost efficient ways. Our product is growing rapidly and we need to ramp up our capacity in order to meet the needs of our customers. We're looking for an analytical, empathetic and data-savvy engineer to join our customer success team. Your mission, should you be chosen, is to build relationships with new and existing customers by project managing their on-boarding to the product, providing best practices, preemptive technical and customer support, user training on the application. You'll partner with and our head of customer success and Serenity's product engineers to advance customer satisfaction and optimize our platform's efficiency.

At Serenity, our promise to our clients and customers is that provide an amazing software experience that will:

Customer success is an essential part of making this a promise kept. As a member of the customer success team, you help our customer WIN...because at Serenity we believe that we can only win when our customers succeed. As a customer success engineer, your primary responsibility will be to provide technical support to Serenity's users, integrate state of the art customer support tools/experiences into our platforms, and integrate analytic tools to help our team evaluate and understand user behavior on Serenity. You'll have the opportunity to interact with key stakeholders of our business and contribute to the growth and trajectory of our platform. Our product is in its early stages but growing rapidly - and so you'll have the opportunity advance a promising customer success career in today's data-driven landscape.

As a customer success engineer, you will work with literally every team at Serenity. Our Customer Success team serves an important link between Serenity's teams to ensure that all parts of the company are working in sync to provide the best possible experience for our patients, healthcare providers and corporates. You'll have visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.

You'll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career. Come and join us as we make healthcare much better for Africa and beyond.

Ideally, we would prefer a candidate who lives in Ghana or has Ghanaian residency. However, this role is also open to candidates outside of Ghana, with a preference for candidates who have a strong understanding and first hand experience of the business cultures of Ghana (Anglophone West Africa/East Africa is a plus). This is a remote role (the entire company is working remotely during the pandemic) and successful candidates should be located within the GMT -2 to GMT +2 timezones.

Technical customer support (60% of essential time function)

Product Development and Quality Assurance (30% of essential time function)

Providing feedback to product &amp; development group of customer requests for feature and product development. Participate in Quality Assurance testing for new application releases and data import projects.

Administration (10% of essential time function)

Upon hiring, we will put you on a 3 months probation period to evaluate you and your work. Once that is over, benefits roll out immediate. We offer the following and are happy to discuss any other benefit you may require:

Customer success engineer (technical support)

Yoco is an African technology company that builds tools and services to help small businesses get paid, run their business better, and grow. We believe that by opening up more possibilities for entrepreneurs to be successful, we can help create more jobs, enable people to thrive and help to drive our economy forward.

Your business is our business. Your growth is our growth. That’s why we’re for you. 

The Customer Success team is committed to providing an outstanding customer experience. In your role as a Customer Success Consultant, you will be empowered to help our customers with some of their most complex concerns. Your job is not only to help our customers with the issues they encounter, but to help us learn as a company from each interaction, so that we can make our customers’ experience of our products as seamless and delightful as possible.As a Customer Success Consultant, you'll be the company's emissary and will use your exceptional empathy and product expertise to ensure our customers feel understood and, most of all, valued. Your energy will be focused on handling customer queries efficiently and effectively. See an opportunity to improve customer trust at scale, or your own team's efficiency? Self-starters who spot,solve problems and see ways to improve our customers’ experience at scale thrive at Yoco - and you'll have a significant role to play when acting as the voice of our customers.At Yoco, Customer Centricity is at the core of our DNA: everything we do is centered around our customers. Providing a quality customer experience is at the heart of everything we do. It starts with a simple sign up process, which gets our merchants up and running seamlessly.&nbsp; What comes next, is all about keeping our merchants delighted throughout our partnership and their business’s growth.Our target at Yoco, and expectations from you as a Customer Success Consultant, is to ensure that you provide world class service. We are striving to set the gold standard for quality service in the industry.&nbsp;The Customer Success team has proven to be a great source of future champions and talent across the business: you will be able to learn more than anyone else about our customers, and are best suited to help influence multiple areas of the business to be better, and do better for our customers.If this sounds like you, then join our culture.Please note: this position is a 6-month fixed-term contract.We have embraced a remote work culture, so you’re welcome to apply from anywhere in South Africa&nbsp;IDEAL CANDIDATE | WHAT WILL YOU BE DOING?&nbsp;As a Customer Success Consultant, you’ll be responsible for the following:

IDEAL CANDIDATE | WHO ARE WE LOOKING FOR?&nbsp;Key Skills and Requirements:&nbsp;Proven track record of customer support experience (preferably in a fast-paced Fin-tech or international company). A degree or special qualification will help to distinguish you from other applicants. Other Essential Skills Include: 

THE YOCO FORMULA - HOW WE CREATE VALUE&nbsp;The Yoco formula is a validated approach to work and a set of behaviours that create maximum value for our customers and help us grow.Core Values- Our way of working to create value &amp; grow

Leadership Principles- How we show up, engage &amp; treat each other

To support this, we have built a role-based organisation where every individual is given the space to focus and develop their innate strengths.&nbsp;Everyone at Yoco has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration and accountability at all levels. You will be working with a diverse, motivated and skilled team who will continuously stretch you as an individual.&nbsp;To learn more about our culture, go to our&nbsp;<a href="https://www.linkedin.com/company/yoco/life/0f816fe9-ee91-48d2-9f9e-4c8114eb5475/?viewAsMember=true" target="_blank">#YocoLife</a>&nbsp;page or subscribe to our&nbsp;<a href="https://yoco.exposure.co/" target="_blank">Exposure Gallery</a>Join us on a meaningful journey at Yoco, and help enable our merchants to thrive through Open Commerce! Please note…Yoco encourages applicants from diverse backgrounds to apply. Open positions at Yoco are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback.&nbsp;

Customer Success Consultant

We help our customers enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale. Our comprehensive portfolio ranges across Networks, Digital Services, Managed Services and Emerging Business; powered by 5G and IoT platforms. 

We are looking for an Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also interact with groups in sales, R&amp;D, 3rd party suppliers, and local authorities.

As there are no distinct borders between the areas, this role needs to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to tackle big responsibility and it is important that you can work independently!

To be successful in the role you must have

Here at Ericsson, our culture is built on over a century of fearless decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

Read about the next steps&nbsp;<a href="https://www.ericsson.com/en/careers/recruitment">here</a>.&nbsp;For your preparation and reference, here is our overall&nbsp;<a href="https://www.youtube.com/watch?v=Ctgn4qvwmCE">Brand</a>&nbsp;video and some insights about our&nbsp;<a href="https://www.youtube.com/watch?v=OWHnaxoM6UE">innovations in 5G</a>

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

Support Engineer

Luno is a leading global cryptocurrency company with over 5 million customers in 40 countries and a team of over 350. Headquartered in London, Luno operates across Africa, South East Asia and Europe.

Luno's products and services make it safe and easy to buy, store and learn about cryptocurrencies.

At Luno, we see you as an individual.&nbsp;

Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself.

Upgrading the entire planet to a&nbsp;new financial system&nbsp;is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people&nbsp;working together&nbsp;with unusual skill, focus and determination. We’re changing the financial landscape, and to do so,&nbsp; we need the best team on board for our mission. In short, to achieve our goals, we need people with exceptional talent. As simple as that.

We're looking for a&nbsp;Head of Customer Success&nbsp;to help us build a high performing customer success team as we embark on making the Luno brand synonymous with the best customer experience in the finance industry!.

‘ The ideal Lunaut for this role, will have’&nbsp;

If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.

Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&nbsp;

Head of Customer Success

OZÉ is a platform that equips small business owners in Africa to make data-driven decisions to improve their performance, tap into networks, and access capital.

OZÉ’s platform is comprised of two components. On one side is an mobile app for a small business owners that aggregates and analyzes transaction data to push context-specific recommendations and reports. On the other side is a portal for financial institutions that combines the app’s crowdsourced data with alternative data sources to assign a credit risk score to each OZÉ user. Through the portal, banks can source and support a small-business loan portfolio.

To ensure that customers consistently use OZÉ and input 100% of their data as accurately as possible. To leverage this complete data set to help customers make better decisions based and, as a result, increase sales, lower costs, make more profits, and become investment ready. 

Empathy, Honesty &amp; Integrity, Analytical Skills, Pro-active, Openness &amp; Transparency, Perseverance, Adaptability&nbsp;

**You may be thinking to yourself, what is this?? I thought I was looking at a job description, so why are there so many metrics? OZÉ is a data-driven and goals-oriented company that values openness and transparency. We want to hire someone who can meet these goals, so we only think it’s fair to let you know what the goals are. If this isn’t for you, we’d rather you decide that before applying instead of after starting work. If hired, this job description becomes your scorecard. You will be measured against it to determine how successful you are in your work at OZÉ. 

Customer Success Associate

Umba is an African digital bank, offering free bank accounts and financial services to our customers.

We provide an ecosystem of connected financial services that allows the customer complete control of their finances all in one App.

<a href="https://www.umba.com/">Umba</a>&nbsp;is an African digital bank, offering free bank accounts and financial services to our customers. We provide an ecosystem of connected financial services that allows the customer complete control of their finances all in one App

Our Customer Success Team advises and guides a wide variety of customers, ensuring they set up with correctly with Umba accounts.&nbsp;Working closely with Umba's Product&nbsp;and Data Science teams, you'll provide customer plans for 2nd, 3rd, 4th advances etc., while helping clients identify areas where they could improve their use of Wayflyer analytics. Part coach, project manager, consultant and product expert, our Umba&nbsp;Customer Success Managers are continually focused on helping our customers improve their personal financial goals and figuring out the best ways to use our services. Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. Strong interpersonal skills and experience building strong internal and external relationships. Diplomacy, tact, and poise under pressure when working through customer issues. Experience in Google Ads and Facebook is bonus. Empathize with every aspect of the customer experience, putting customers’ needs first. Guide and coach customers with a dedicated customer success processes. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Identify common customer challenges. Help drive customer references and case studies.

Umba is an Equal&nbsp;Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Customer Experience Manager

Lipa Later is a risk free, point of sale credit option that allows retailers to sell goods and services to consumers with repayments made in affordable monthly instalments.

It is the leading third party instalment plan for retailers in East Africa currently operating in Kenya and Rwanda.

Our product offering allows for both online and offline integration with retailers and both online and offline sales platforms for consumers.

Lipa Later is a risk-free, point of sale credit option that allows retailers to sell goods and services in affordable monthly installments. Our mission is to be a financial partner that makes living more affordable, thereby enabling people to achieve their dreams.

To do this, we make use of financial inclusion and data-driven retail networks to increase the purchasing power of the 1-billion+ African consumers. The company is growing quickly, and as such, we are looking to recruit and onboard a team of industry leaders with the ambition and capacity to shape a bright future for the continent and determine the next frontiers of the retail and consumer market in Africa. This position is based in Nairobi, Kenya.

Success at Lipa Later means making life more affordable for our clients. Through joining our team, you will not only contribute towards the development of innovative products, but also play a crucial role in helping businesses, and individuals acquire the crucial items necessary to achieve their goals.

Our proprietary algorithmic credit scoring is on course to have a huge impact on consumer credit markets by improving the accuracy of creditworthiness assessment, thereby increasing the accessibility of credit from mainstream lenders. As we are looking to approve an even larger volume of applications, we apply different machine learning techniques such as Default prediction, confusion matrix, and behavioral scoring.

By joining our organization, you will have the opportunity to collaborate with, and learn from a diverse team of talented professionals.

Reporting to the Head of Customer Service, the CS agent will be part of Lipa Later Customer Service Team and will be responsible for all interactions with our customers. He/she is to ensure all of the questions, requests, and issues of the&nbsp;customers&nbsp;are answered and solved in a professional way with customer centricity as our main driving force.

Customer Service Agent

Cepheid is an American molecular diagnostics company. Its systems automate traditional nucleic acid tests. The tests can be used to identify and analyze pathogens and genetic disorders. Cepheid sells clinical tests for healthcare-associated infections, infectious diseases, sexual health, oncology and genetics.

The&nbsp;Technical Support Specialist is responsible for providing advanced product support to customers requiring assistance with assays sold and distributed by Cepheid. As a member of the Tier 2 Technical Support Team, you provide product support to internal and external customers via phone, email and web serving as the technical expert in Cepheid’s Customer&nbsp;Care experience.&nbsp;

ESSENTIAL JOB RESPONSIBILITIES:&nbsp;

TRAINING&nbsp;RESPONSIBILITIES:&nbsp;(REQUIRED)&nbsp;

Knowledge and skills:&nbsp;&nbsp;&nbsp;

Thrives in a dynamic and fast-paced environment&nbsp;

Other:&nbsp;&nbsp;&nbsp;

Technical Support Specialist

Carbon is a pan-African digital bank focused on serving Africans on the continent and in the diaspora. Carbon transformed retail finance with the launch of its digital app in Nigeria and is focused on democratizing opportunity beyond finance for consumers and small and medium enterprises. From our headquarters in Lagos, and offices in London, Nairobi and Ghana our expansion plans will position us in 6 more countries in the North and West of Africa in the next 2 years as we continue to focus on providing access to financial services to the “Next Billion” starting in Africa.

We are looking for a passionate and focused Customer Service Officer.

Your core responsibility will be to deliver world class customer support services that will set the company apart from the competition while delighting the customer at all times.&nbsp;As a smart, proactive, well spoken, fast typing and independent agent, you will help us deliver great service to existing and prospective customers.

1.&nbsp;&nbsp;&nbsp; Identifying existing and prospective customers’ needs via mail, phone or social media and providing answers quickly or escalating to relevant colleagues.

2.&nbsp;&nbsp;&nbsp; Follow up and resolving customers complaint and queries within the allotted time to meet response targets.

3.&nbsp;&nbsp;&nbsp; Collaborate with teams and other departments to ensure overall customer satisfaction

4.&nbsp;&nbsp;&nbsp; Helping customers complete loan applications, bill payments, setup cards, and loan repayments to name a few.

5.&nbsp;&nbsp;&nbsp; Converting all Carbon (Paylater) inquiries into Carbon (Paylater) customers; Payvest, Bill Payments, Loans, etc.

6.&nbsp;&nbsp;&nbsp; Working with marketing and growth teams to contact customers for surveys or to sell new products and services

7.&nbsp;&nbsp;&nbsp; Look for new, creative ways to increase customer’s usage, satisfaction, retention, and advocacy.

Fast learner having the ability to learn quickly and understand deeply. You will need to learn the Carbon (Paylater) product (Payvest, Bill Payments, Loans, Wallet etc) quickly and understand it inside-out to be enable you deliver world class services to the customer.

Proactively seeking out work for yourself and actively look to solve customer issues.

Independent, requiring little to no supervision, reporting efficiently and succinctly when required and providing leadership at all times to colleagues.

Emotionally intelligent, understanding the underlying issues being raised by the customers and being able to resolve quickly or escalate as needs be.

Tech Savvy, you will be very aware of Internet technologies including banking apps, mobile phone technologies, Android, Internet, Websites, email, online chat/messaging and other internet related products and services.

Multitasking handling several tasks and priorities, upselling &amp; cross selling. Also have the ability to speak with customers while typing notes simultaneously.

Fast typist and able to reach 40 words per minute and looking to improve. If you cannot type this fast, DO NOT APPLY!

Great sense of humor being able to laugh at yourself and put the customer at ease at all times.

Ambitious, wanting to succeed in meeting all customers’ needs and growing the customer service function at Carbon Finance to world standard.

Driven to constantly improve his or herself and the entire team by constantly learning and pushing colleagues to improve.

Polite and Patient -&nbsp; you will show empathy in dealing with customers’ regardless of their position.

Demonstrable communication and problem-solving skills

A least 1 year of collection or customer service experience will be an added advantage.

N50,000.00 (Fifty Thousand Naira Only) – If you are looking for more, do not apply. THIS IS AN ENTRY LEVEL POSITION.

You should be available to start immediately.

Customer Support

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Customer Support jobs in Africa

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Customer Support

jobs in Africa