Customer Loyalty Advisor

Cape Town, SOUTH AFRICA Customer Support Full-Time

MS Office E-Commerce Call Center Experience Communication Conflict Handling Customer Care

Zando was founded in 2012 and since then has grown exponentially to become South Africa’s biggest online fashion store. Zando forms part of the Jumia Group, the leading e-commmerce platform in Africa. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa and offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

Zando.co.za and Jumia.co.za are South Africa’s top online shopping destinations for fashion, homeware, accessories, and so much more! We are looking for top talent to join our team of passionate and dedicated individuals in changing the digital landscape and building the best eCom business in Africa!

We are looking for an individual with a love for fashion and a customer-centric attitude. This role requires a tech-savvy individual, with great communication skills in order for you to keep up with the evolving e-commerce landscape.

Ideal Profile:

Customer-centric attitude
Strong communication skills
Excellent English written skills
Problem-solving ability
Conflict Handling skills
Good time management skills, showing the ability to manage self and prioritise tasks
Assertiveness in handling customer queries
Ability to handle pressure
Demonstrate commitment to "live" the corporate values, which are: deliver customer satisfaction, lead completely, go the extra mile, be adventurous, open-minded and creative, create a fun and positive team spirit and embrace and drive change

Education and knowledge:

Grade 12 Certificate
Computer Skills - MS Office
Knowledge of e-commerce and online shopping
Understanding of retail is advantageous

Experience:

6-12 months customer service environment
Call center experience would be advantageous
Written customer contact experience
Your complete application should include your CV, availability and salary expectations.

This appointment will be made in accordance with the Company’s Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy. Please note only shortlisted candidates will be contacted.