Lipa Later is a risk-free, point of sale credit option that allows retailers to sell goods and services in affordable monthly installments. Our mission is to be a financial partner that makes living more affordable, thereby enabling people to achieve their dreams.
To do this, we make use of financial inclusion and data-driven retail networks to increase the purchasing power of the 1-billion+ African consumers. The company is growing quickly, and as such, we are looking to recruit and onboard a team of industry leaders with the ambition and capacity to shape a bright future for the continent and determine the next frontiers of the retail and consumer market in Africa. This position is based in Nairobi, Kenya.
Success at Lipa Later means making life more affordable for our clients. Through joining our team, you will not only contribute towards the development of innovative products, but also play a crucial role in helping businesses, and individuals acquire the crucial items necessary to achieve their goals.
Our proprietary algorithmic credit scoring is on course to have a huge impact on consumer credit markets by improving the accuracy of creditworthiness assessment, thereby increasing the accessibility of credit from mainstream lenders. As we are looking to approve an even larger volume of applications, we apply different machine learning techniques such as Default prediction, confusion matrix, and behavioral scoring.
By joining our organization, you will have the opportunity to collaborate with, and learn from a diverse team of talented professionals.
About the Role:
Reporting to the Head of Customer Service, the CS agent will be part of Lipa Later Customer Service Team and will be responsible for all interactions with our customers. He/she is to ensure all of the questions, requests, and issues of the customers are answered and solved in a professional way with customer centricity as our main driving force.
Reports to: Customer Service Lead
Customer Service Agent Responsibilities:
Customer Service Agent Requirements: