Customer Success Agent

Posted on April 15th, 2021 | Last day left to apply | 145 views

Annual base salary (This could vary from candidate to candidate)
ZAR25,000

REVIX IS HIRING A CUSTOMER SUCCESS AGENT

And we are looking for a dynamic and like-minded individual to join our team of doers, thinkers and dreamers!

Role Overview

Revix is looking for a smart, driven and proactive individual to join us in reaching our goal of offering the best customer support in the fintech industry. The ideal candidate would have a passion for investing and knowledge of the crypto world along with excellent communication skills and dedication to intrigue our customers and assist them in using our cutting-edge platform.

About Revix

We are a rapidly growing fintech expanding into global markets and are looking for highly motivated dreamers, thinkers and doers to join our small high-performance team. We have received investment funding from prestigious NASDAQ and JSE listed companies.

Our mission

We empower everyday people to become their own wealth managers. We do this by making it easy to invest in areas that you believe in.

Our purpose

To provide a ladder of opportunity for wealth creation.

What do we offer?

We are a platform that makes investing simple, engaging and automated. Specifically, we enable everyday people to invest in emerging themes, sectors and asset classes in an effortless way. We do this by offering an easy-to-use, modern and gamified platform with automated investing tools.

Cryptoassets have been our first investable category. We offer Bitcoin, a regulated gold tokenised-commodity called Paxos Gold, and three ready-made crypto “Bundles”, that are similar to the S&P500 for crypto, and offer passive diversified exposure to the crypto asset class. Investing is as easy as signing up, investing, and then watching your portfolio grow. And there are many more exciting things to come!

Offices

Revix is headquartered in London and has a partner office based in Cape Town.

What sets Revix apart?

  • A high-growth global start-up backed by some of the world’s most prestigious investors.
  • A culture that empowers you to grow and take risk.
  • A close-knit and diverse team with a strong track record.
  • An exciting and innovative product offering that's challenging the status quo and helping thousands of people around the world invest.

Seniority:

Intermediate

Salary/Contracted Amount:

Negotiable depending on the experience of the candidate.

R20,000 - R25,000

Time Commitment

Full-time

Minimum Requirements

  • Prior experience with customer service and/or fintech industry

Candidate Responsibilities

Work alongside our Head of Customer Success with

  • Customer service emails,
  • Messaging and calls with current and prospective customers,
  • Customer verification applications,
  • Customer deposit and verification follow-ups
  • Assist the team with marketing efforts,
  • Managing customer feedback overview,
  • Assist with Revix Rewards,
  • Customer admin related duties
  • Help create an inspiring team environment with an open communication culture,
  • Encourage creativity and intelligent risk-taking, and
  • Optimise processes and systems for efficiency and scalability

The ideal candidate will

  • Have a decent amount of financial/investment knowledge
  • Be dedicated to providing the best possible customer experience
  • Show interest in fintech, cryptocurrencies, blockchain and broader financial industries
  • Have the ability to work well alone or within a small team (8-12 people)
  • Be self-motivated, disciplined and take initiative
  • Have the ability to deliver on time with outstanding quality
  • The ability to think and act strategically while also being hands-on
  • Able to embrace the start-up nature of Revix, so must be open to work abnormal hours at certain times if required
  • Be organised, work hard and take accountability for responsibilities given

Company perks

  • Join a team backed by top investors
  • Learn how to manage your own finances (and help our users)
  • Work with super smart people from a broad range of fields
  • Come get behind a mission with a social conscience
  • Unlimited holiday (yes, it's a thing!)
  • Autonomy and ultimate flexi-time

More about us can be found at www.revix.com

Revix is an intelligent investment management platform which allows anyone, anywhere to create a diversified portfolio or "Bundle"​ of the world's top cryptocurrencies. Our Bundle Technology means that investors'​ Bundles are automatically rebalanced every month to ensure that they remain up to date with the fast-changing market. Investors'​ assets are stored offline with our bank-grade security processes, while air-gapped multi-signature vaults keep investments safe. With our Crypto Bundles, owning more than 80% of the market is possible in just a few clicks - investing in cryptocurrencies has never been so easy!
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