Customer Success Agent
REVIX IS HIRING A CUSTOMER SUCCESS AGENT
And we are looking for a dynamic and like-minded individual to join our team of doers, thinkers and dreamers!
Role Overview
Revix is looking for a smart, driven and proactive individual to join us in reaching our goal of offering the best customer support in the fintech industry. The ideal candidate would have a passion for investing and knowledge of the crypto world along with excellent communication skills and dedication to intrigue our customers and assist them in using our cutting-edge platform.
About Revix
We are a rapidly growing fintech expanding into global markets and are looking for highly motivated dreamers, thinkers and doers to join our small high-performance team. We have received investment funding from prestigious NASDAQ and JSE listed companies.
Our mission
We empower everyday people to become their own wealth managers. We do this by making it easy to invest in areas that you believe in.
Our purpose
To provide a ladder of opportunity for wealth creation.
What do we offer?
We are a platform that makes investing simple, engaging and automated. Specifically, we enable everyday people to invest in emerging themes, sectors and asset classes in an effortless way. We do this by offering an easy-to-use, modern and gamified platform with automated investing tools.
Cryptoassets have been our first investable category. We offer Bitcoin, a regulated gold tokenised-commodity called Paxos Gold, and three ready-made crypto “Bundles”, that are similar to the S&P500 for crypto, and offer passive diversified exposure to the crypto asset class. Investing is as easy as signing up, investing, and then watching your portfolio grow. And there are many more exciting things to come!
Offices
Revix is headquartered in London and has a partner office based in Cape Town.
What sets Revix apart?
- A high-growth global start-up backed by some of the world’s most prestigious investors.
- A culture that empowers you to grow and take risk.
- A close-knit and diverse team with a strong track record.
- An exciting and innovative product offering that's challenging the status quo and helping thousands of people around the world invest.
Seniority:
Intermediate
Salary/Contracted Amount:
Negotiable depending on the experience of the candidate.
R20,000 - R25,000
Time Commitment
Full-time
Minimum Requirements
- Prior experience with customer service and/or fintech industry
Candidate Responsibilities
Work alongside our Head of Customer Success with
- Customer service emails,
- Messaging and calls with current and prospective customers,
- Customer verification applications,
- Customer deposit and verification follow-ups
- Assist the team with marketing efforts,
- Managing customer feedback overview,
- Assist with Revix Rewards,
- Customer admin related duties
- Help create an inspiring team environment with an open communication culture,
- Encourage creativity and intelligent risk-taking, and
- Optimise processes and systems for efficiency and scalability
The ideal candidate will
- Have a decent amount of financial/investment knowledge
- Be dedicated to providing the best possible customer experience
- Show interest in fintech, cryptocurrencies, blockchain and broader financial industries
- Have the ability to work well alone or within a small team (8-12 people)
- Be self-motivated, disciplined and take initiative
- Have the ability to deliver on time with outstanding quality
- The ability to think and act strategically while also being hands-on
- Able to embrace the start-up nature of Revix, so must be open to work abnormal hours at certain times if required
- Be organised, work hard and take accountability for responsibilities given
Company perks
- Join a team backed by top investors
- Learn how to manage your own finances (and help our users)
- Work with super smart people from a broad range of fields
- Come get behind a mission with a social conscience
- Unlimited holiday (yes, it's a thing!)
- Autonomy and ultimate flexi-time
More about us can be found at www.revix.com
