Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.
What you’ll be doing…
You’ll be teaming with some of the most well known database experts in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. You will be able to explore not only the database universe, but also Linux (and its various flavors), AWS, Azure, Kubernetes, Docker and if the adventure is not enough, explore the database source codes and who knows, even suggesting bug fixes!
This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.
Your main responsibility will be helping our customers’ DBA teams when they need expert assistance. You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice. For more serious and production impacting issues, you’ll perform screen sharing sessions to help them quickly navigate and resolve issues.When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer facing knowledge base for more frequently seen issues, and hosting webinars amongst other things like participating in conferences and meetups promoting Percona to the open source community.This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.
Location: Remote, work from home position. 5 day work week including weekend. Participation with the on-call team schedule. A stable internet connection is required.