People Operations Coordinator, Africa

Do you want to change the world? Zipline uses drones to deliver critical and lifesaving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people.

About You And The Role

Are you passionate about building a world-class HR organization to support Zipline's life-saving mission? Are you excited by equitable, smooth-running, and scalable HR processes? Are you passionate about enabling data-driven HR decisions?

We're looking for a talented and passionate People Ops Coordinator to join Zipline's growing People team in Africa. As a People Ops Coordinator, you'll support Zipline's People team members in Rwanda, Ghana, and other countries across Africa to enable rapid and scalable growth. You'll run HR processes across the employee lifecycle, build and maintain excellent HR records, continuously improve our systems, and enable data-driven decisions. Our People team is a high-growth organization and you'll have opportunities to get involved and contribute in many areas.

What You'll Do

• Build and maintain employee data, documentation, and records at Zipline (onboarding, role changes, terminations, documentation, etc.)
• Onboard new employees and excellently manage all documentation
• Support and help plan broad HR information meetings such as benefits enrollment, orientation, etc.
• Build clear documentation to answer HR questions regarding topics such as payroll, benefits, etc.
• Administer benefits consistently across Zipline's workforce
• Support Zipline employees with global mobility (e.g., visa applications, pre-trip briefings, etc.)
• Continuously improve Zipline's HR information systems to ensure we have high-quality and useful records
• Run and continuously improve HR processes such as internal transfers, performance reviews, offboarding, leaves of absence, etc.
• Generate reports using employee data to inform data-driven decisions for Zipline's People team
• Partner closely with People Partners (HR Business Partners) to resolve HR issues
• Have fun and feel energized by having a helping hand in growing Zipline and building a legendary company!

What You'll Bring

• You have 2+ years of experience in a professional setting — experience in human resources preferred but not required
• You have excellent attention to detail and produce high-quality, error-free work
• You have excellent interpersonal skills and can effectively partner with other People team members and business stakeholders
• You are exceptionally organized and can multitask and adapt easily to a fast-paced startup environment
• You have experience in cleaning and analyzing data using Google Sheets or Excel to inform decision-making
• You are passionate about learning about HR laws and regulations in countries across Africa — and, as a bonus, you already have some working knowledge of HR laws and regulations in your local employment market
• You have excellent written and verbal communication skills; with full professional proficiency in spoken and written English
• You have good typing and data entry skills (>=40 words per minute)

What Else You Need to Know

We are considering candidates who are either currently based in Rwanda or Ghana, or who would be interested in moving to Rwanda or Ghana and would be eligible to work there.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!