QA Tester

Wyzetalk is a mobile-first employee engagement company that connects large businesses with their dispersed, non-desk workforce to improve communication, increase engagement and boost productivity.Harnessing the power of our technology platform, we’re constantly challenging the way organisations communicate and engage with their employees. Our digital solution is the perfect way for clients to reach every employee (regardless of job level, location or mobile device) – and we need you to help us make this process as seamless as possible!

Purpose of the job

The purpose of the QA Tester position is to ensure the quality of new and existing development features and deployments and maintaining product stability.

The QA Tester will work closely with the Implementation, Development and Professional Services Teams to ensure that all development features, whether as part of the Wyzetalk road or part of a bespoke customer projects, are developed, tested and implemented according to specification and proper test standards.

The QA Tester will be responsible for:

  • Performing manual tests to ensure the quality and accuracy of new and existing development features
  • Identify, log, track and follow up on all defects, errors and inconsistencies
  • Collaborate with other team members to ensure ongoing stability and improvements

Key areas of responsibility

For this job, the most critical areas of responsibility (Key Performance Areas – KPA’s) are:

  1. Quality Assurance Testing
  2. User Acceptance Testing
  3. Product Stability

Job activities/ tasks

Quality Assurance Testing

  • Working closely with Project Delivery and Developers to identify and create test plans
  • Responsible for routine regression cycles to maintain a continuous improvement environment to improve quality and efficient
  • Ensure all defects, improvements and inconsistencies identified during regression cycles are logged
  • Follow up on all defects with the Developers and ensure its resolution and deployment in new development sprints
  • Review test strategies, encourage the development of new test strategies, and maintain a continuous improvement environment to improve quality and efficiency;

User Acceptance Testing

  • Ensure UAT environment stability by executing and signing off on test plans prior to client UAT
  • Ensure identification and resolution of issues identified during the UAT process

Product Stability

  • Ensure that all new features from bespoke development are added to the existing regression cycle to ensure stability of new features as part of new development cycles
  • Working closely with the Professional Services and Support Teams to identify platform errors, inconsistencies and improvements
  • Working closely with the Implementations and Development Teams to ensure that these issues are identified and addressed as part of development pipeline
  • Ensure the resolution of all errors, inconsistencies and improvements are resolved and added to regression cycles

Minimum qualifications & experience

  • Degree in Computer Science or any other degree acceptable to the Secretariat with a major part relevant to computing
  • Desirable: ISQP course
  • 2 years direct experience in software testing in a structured test environment
  • Proficiency in software testing techniques, testing tools, incident/defect tracking systems and other test-support tools
  • Testing experience of Client Server and Web based Systems
Wyzetalk provides businesses with innovative, performance-driven solutions to improve the work lives of desk & non-desk employees. Working with more than 30 blue-chip clients, on five continents, the Wyzetalk platform engages more than 700 000 frontline workers daily. Our digital employee experience solution automates critical business processes, upskills employees through digital learning, improves efficiencies, communication, & boosts employee engagement. Employee engagement has never been more important than it is now. The COVID-19 pandemic has highlighted the necessity for businesses to reach out to employees, share vital information & digitise certain processes. Using the award-winning Wyzetalk platform, organisations can reach out of reach dispersed frontline workers, on any mobile device. Combining the power of a technology platform with the expertise of our team of sector specialists, Wyzetalk transforms how people experience, understand, & engage with their jobs, colleagues, managers &, ultimately, the organisation. For Business Unit Managers, we help reduce cost inefficiencies& boost productivity by analysing baseline data. We identify problem areas, & recommend what action to take. For Human Capital, we help map the employee experience journey, design engagement surveys & devise appropriate strategies for corrective action to enhance levels of engagement. For Communications Teams, we help develop & implement high impact communications strategies, provide hands-on community management, content curation, message scheduling, publishing & reporting, as well as 24/7 crisis support. Our professional services team has helped our clients save millions by enhancing internal process efficiencies, decreasing work stoppages, improving employee productivity & leveraging employee ideas to drive innovation. Through engagement, Wyzetalk solution improves the work lives of frontline employees so that individuals, organisations & ultimately, society thrives.