In 2013, SnapScan launched one of the first mobile payment apps in South Africa. By combining our ingenuity with Standard Bank's impressive financial infrastructure and expertise, SnapScan has been changing the way South Africans pay and get paid - one snap at a time.

Our team of passionate problem solvers continues to find faster, easier, and safer ways to transact without the fuss of handling cash or cards. We seek to ensure that people save time and have the best payment experience possible. We strive to remove unnecessary barriers, complex fee structures, and time-consuming admin to provide an innovative and streamlined solution for businesses and app users. Our dedicated team is always happy to assist and we are constantly evolving - as we continue to find new ways to pay in a snap.

SnapScan is currently looking for awesome people to join our team. For more information on the

company, have a look at https://www.offerzen.com/companies/snapscan

The position outlined below will be responsible for financial operations and account management for

SnapScan. The person will need to coordinate with the Chief Financial Officer, development teams,

Operations Lead, and Chief Operating Officer and contribute to the larger operations and support

teams. The core responsibilities are detailed here, but bear in mind that this is a very fluid and

dynamic environment with a constantly changing set of challenges and opportunities.

● Reconciliation of SnapScan settlement, float, and fee receipt accounts

● Contribute to the design of payment and reconciliation architecture as the system develops

● Ad Hoc merchant reconciliation for special merchant setups

● Financial Operational query escalation via our partners and suppliers.

● Monthly and ad hoc merchant fee invoice generation and collection (both SnapScan and bank

● Recovery of merchant fees (collection of transaction fees) - including tracking and

reprocessing of bounced/failed collections

● Reconciliation of payments in coordination with PSP and bank markoff files

● Processing of daily settlement instructions

● Real-time fraud and limit hit notifications - this entails responding to fraud and operations

● Daily fraud checks / payments monitoring (fraud prevention / detection)

● Assisting with investigations of card errors on the SnapScan App and improvement of card

load and payment success rates - escalating to our payment service provider, Standard Bank,

● Liaise with the Operations Lead for any automation requirements

● Provide Finance with required balances and transaction details for accounting purposes

● Customer support on email, phone and social media channels after hours (evening and

weekends, in rotation schedule with other ops and support team members)

This role requires a unique set of skills and attributes. All people are different, but we believe that if

the following described you, you will be well suited for this position:

● You think critically and enjoy solving complex problems

● You are a self-motivated person who doesn’t need to be directly managed

● You are trustworthy and comfortable with managing large sums of funds

● You are comfortable balancing occasionally conflicting interests on behalf of the business or

product (managing risk without limiting growth, for instance)

● You are an effective communicator and are able to ask for help when you need it

● You are well organised with attention to detail and have a high level of care in all work tasks

● You have good verbal and written communication skills and telephone manner

● Relevant tertiary qualification preferred

● Experience in an operations, finance or similar role preferred

Financial Operations Specialist

Peach Payments enables Simple, Seamless and Secure transactions for business and consumers in Africa. We provide our customers with all the tools and solutions they need to sell across any digital channel while ensuring a safe experience for them and their customers.

Our vision is to deliver an awesome experience for our customers and users. In everything we do, we strive to make it as easy as possible for our merchants to focus on their business while we take care of their payments needs.

We like individuals who are willing to go the extra mile, take ownership and initiative. We encourage our team members to take that extra step to make an impact on the business and their careers.

You will be part of a team responsible for allocating merchant payments, processing refunds and answering payment queries whilst making the payment journey an enjoyable experience for Merchants.

Peach Payments make online commerce and digital payment acceptance easier and more accessible across all Africa. Based in Cape Town, South Africa, we work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favourite food delivery services, whether you are ordering in or using a meal kit, travel services that can help you book your next getaway adventure and even your neighbour’s side-hustle e-commerce store. For these partners and their customers, we aim to provide delightful experiences that make it as easy as possible to facilitate online payments.

Prepare and process merchant settlements and payments

Reconcile and report merchant settlement transactions

Respond and resolve queries/disputes and proactively sharing best practice with colleagues

Identify improvements to Payment Team processes and support the delivery of process improvements

Ensure that all work instructions, processes and procedures are updated as required and changes communicated to the relevant stakeholders

Raise any matters that may delay the processing of payments which may negatively affect a Merchant’s ability to trade, and manage Merchants expectation

Actively seek ways to improve the overall payment processing life cycle to positively impact on the Merchants experience.

Excellent levels of accuracy and attention to detail

Administrative experience gained in a high volume Finance environment

Ability to empathise with the merchants perspective on issues

payments

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